Dear Hen_SS,
Om Swastiastu,
Genuine greeting from The Sankara Resort & Spa by Pramana Experience.
Mr/s. Hen_SS - Thank you for taking the time to write a review about your experience. We really appreciate your feedback. We know your time is valuable and we are extremely apologetic for this very unfavourable situation. We understand that your vacation is of the utmost importance and that you have placed your trust in us.
We appreciated your feedback about your experience, and just as we are glad that you let us know something had gone wrong, we also rely on you to help let people know that we have made things right. Would you be willing to update your review to reflect your most recent experiences working with us? Our reviews are very important to us, and we want to make sure that your review reflects your current feelings.
If you still have any questions or concerns, please let me know and I will be happy to assist.
Sincerely,
Vaundra Aristra
Front Office Manager