Pekerjanya ramah ramah dalam melayani dari frontdesk sampe tukang bersih bersih , Roomnya & fasilitas hotel sangat baik dan healty di saat keadaan saat ini . Adik saya tiba saat tengah malam pun ngerasa aman di tempat parkirannya.. Breakfast byk pilihan menu nya dan rasanya Selengkapnya
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Hotel ini memiliki fasilitas lengkap dan kamar yang luas dan estetik. Terutama kamar dengan tipe suite. Harga sangat terjangkau namun mendapatkan fasilitas kamar yang oke. Dengan bathup, 2 smart TV dan minibar serta kamar yang sangat luas dan nyaman
Dear Stevengrld96,
Cheers from HARRIS Suites Puri Mansion
The newly hotel with unique design in jakarta..
Thank you for taking your valuable time to share your wonderful stay experience on Tripadvisor.
It certainly warms our heart to know that you had a lovely stay with us and thank you for sharing your good experiences during stay at our hotel
All our team members will continually strive to provide most exceptional service to all our valuable guests and exceeding expectations.
Thank you once again and we look forward to welcoming you back in our hotel in your next visit!
Stay Bright !!
HARRISly Yours,
Denni Sandika
Front Office Manager
heran banget saya tbtb disuruh cas padahal ga ada barang yang saya ambil, bahkan kmrn ditelfon kalau ada barang yg di kasur itu denda. cukup ngecewain si ini namanya merugikan saya si heran, saya mohon untuk tingkatkan lagi ya kinerja ya.
Dear Valued Guest,
Cheers from Harris Suites Puri Mansion..!
Where the resort style in the middle of the city.
Thank you very much for taking the time to share with us your feedback related to your recent stay in our hotel. I am very sorry to read that the experience did not meet your expectations and would highly appreciate if you could give me the opportunity to talk to you. I look forward to hearing from you and may be reached directly at +62 -0811 9730 8622 . Thank you once again.
Safe trip and stay healthy.
Kind regards,
Anton Rezie
General Manager
Awal dateng tuh liat tempatnya bagus banget terus pelayanan nya oke banget sihh, FO nya ramah dan baik banget nuntun aku yang gatau caranya cek in hehehe, intinya happy banget sih nginep disitu, thank you semua nyaaa
Dear Valued guest,
Cheers from Harris Suites Puri Mansion..!
Where the Resort style in the middle of the city.
We would like to thank you for choosing Harris Suites Puri Mansion as your accommodation choice during your stay in Jakarta and for taking the time to post your comment on TripAdvisor.
We are pleased to read that you had an enjoyable stay in our hotel.
Your comments on the service provided by our staff and the facilities are most gratifying and we will share them with the whole team.
It was a real pleasure for us to be at your service and we all look forward to welcoming you again soon to our hotel!
Safe trip and stay healthy.
With kind regards,
Anton Rezie
General Manager
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Kamar nyaman
Breakfastnya bervariasi
Suasananya nyaman
Respon dari staff nya cepat
Akses menuju hotel mudah
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Tengah malam AC tiba" panas, tetapi 5 menit kemudian dingin lagi
Air showernya pelan
Terima kasih utk staff FO Della dan Mahesa yang cepat dan tanggap membantu untuk proses checkout nya
Dear Valued Guest,
Cheers from Harris Suites Puri Mansion..!
Where the Resort Style in the Middle of the City.
We would like to thank you for choosing Harris Suites Puri Mansion as your preferred accommodation during your stay in Jakarta and for sharing your appreciation with us.
We are delighted to learn that you had an excellent stay with us and particularly appreciate our room and ambience, breakfast, easy to get to our hotel and also the friendliness of our staff. It is our aim to be customer-focused and all guest queries and requests are meet to their satisfaction.
We were very sorry to read that you had a small challenge with your Air con and shower in the room . We fully understand your input.
We appreciate your recognizing Della and Mahesa who have responded you promptly assisting you during your check out time and i will be sure to send your personal thanks to them.
It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again in the near future.
Stay safe , stay healthy and safe travels.
With kind regards,
Anton Rezie
General Manager
Ini pengalaman menginap saya di Harris Suite Puri Mansion, dan honestly ini adalah pengalaman yang paling mengecewakan selama saya staycation di Harris. Saya merupakan member dari My Tauzia Privelege, dan sudah berkali-kali menginap di Harris, tetapi ini yang paling mengecewakan.
Pertama, waktu check in, saya di handle oleh SELVI, dimana saya request untuk lantai kamar yang tidak terlalu tinggi dan pool view. Awalnya seakan-akan dicarikan request saya, tp kemudian dibilang bahwa untuk type 2 bedrooms semuanya city view. Harusnya klo memang tidak ada ya langsung diinformasiin dari awal. Kemudian setelah saya mendapatkan kunci, ternyata kunci hanya dikasih 1, jadi saya antri kembali untuk meminta tambahan kunci kemudian dilayani oleh CHASYA, setelah memberikan kunci tidak ada mengucapkan terima kasih atau apa, diem saja hanya memberikan tambahan kunci, terkesan kurang ramah. Dan kenapa tidak ada yang menggunakan MASKER ya, hanya menggunakan face shield, padahal masker itu utama.
Kami mendapatkan kamar 361, kondisi kamar bagus dan bersih. Tetapi kami harus menunggu sampai 30 MENIT barang2 kami diantarkan ke atas. Ini harus bisa menjadi pengingkatan ke depannya. Pada saat kami juga mau naik dari lobby ke kamar, kami harus menunggu skitar 15-20 menit sampai bisa mendapatkan lift. Jumlah lift yang hanya 2 dan untuk menampung sebanyak 39 lantai ini SANGAT KURANG. Tamu harus menunggu min. 15-30 menit untuk bisa masuk lift.
Kemudian saat malam hari, saya meminta TAMBAHAN BLANKET, dijawab oleh operator a/n OCTA, bahwa std nya tidak bisa meminta tambahan selimut harus disertai dengan penambahan extra bed. Apakah memang std nya seperti itu? Kenapa berbeda dengan std di harris2 lain? Di semua harris saya bisa mendapatkan tambahan blanket selama persediaan masih ada. Mohon penjelasannya terkait hal ini.
Kemudian untuk di SWIMMING POOL, handuk tidak tersedia, padahal baru jam 16.30, sedangkan pool baru buka jam 16.00, kok bisa ya? Terus saya harus menunggu 15 menit di restoran sampai menunggu handuk diambilkan lagi tp handuk tetap tidak datang. Akhirnya saya kembali ke pool. Setelah kembali, ada staff yang mengantarkan handuk ke tamu lain, akhirnya saya bilang blh saya minta tlg dianterin, staff itu menjawab iya bu, saya tunggu sampai kami selesai berenang HANDUK TIDAK DIANTARKAN. Ini benar2 mengecewakan. Kami tamu harus jalan basah2 ke dalam dengan angin yang kencang tanpa menggunakan handuk. Tidak pernah kami mendapatkan pelayanan seperti ini selama menginap di Har
Dear Valued Guest,
Cheers from Harris Suites Puri Mansion..!
Where the Resort style in the middle of the city.
We were very sorry to read your comments about your stay with us, first of all please accept our sincerest apologies about our shortcomings and our failure to meet your expectations.
On the subject of the staff did not wear face mask, I have checked already and obviously they wore a mask and I should inform you they do not use face shield due to on the counter we have a sneeze acrylic guard already to divide maintaining social distancing in direct to the guest. also with regard they were using face mask, I believe they smile but it is distracted by the mask covering their face by then.
Concerning your comments about the Additional Duvet cover we have a policy that the guest is entitled 1 for a single room , the Pool towel that our staff did not send to you, we have taken very good notice and corrective action to remedy the situation for improvement in the upcoming time.
On the subject of your waiting for too long for the elevator, Breakfast indeed it took a longer time because we were running full house occupancy during that period and we also had many banqueting events at the same time; however that is not a reason for you to wait for so long and we profusely apologize for this inconvenience.
with the comply to health protocol where high touch point avoiding , Our dedicated staff stood by serving the Main course to the guest and for the certain items of desert it had portioned already where the guest can have it by themselves.
Once more please accept our profused apologies and we are sincerely looking forward to welcoming you back in our hotel in the not too distant future
Stay safe and stay healthy,
With Kind regards,
Anton Rezie
General Manager
