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Hotel Okura Macau

Wisatawan (1483)
Kamar & Suite (637)
Bersantap (112)
Sertifikat Keunggulan
Tentang
Lokasi
Kebersihan
Layanan
Nilai
Sertifikat Keunggulan
Fasilitas properti
Internet Kecepatan Tinggi Gratis (Wi-Fi)
Kolam Renang
Pusat Kebugaran dengan Gym/Ruang Latihan
Layanan Kamar
Restoran
Bar/Lounge
Spa
Akses kursi roda
Bathtub Air Panas
Fasilitas Konferensi
Kasino dan Judi
Kolam air panas
Kolam renang dalam ruangan
Kolam renang luar ruangan
Layanan Bus Antar Jemput
Layanan concierge
Layanan Cuci Pakaian
Layanan Dry Cleaning
Pusat Bisnis dengan Akses Internet
Ruang Pertemuan
Ruang Rapat
Staf Multibahasa
Tersedia Sarapan
Transportasi Bandara
Wi-Fi Umum
Tampilkan lebih banyak
Fitur ruangan
Kamar Bebas Rokok
Minibar
Penyejuk Udara
Ruang Keluarga
Suite
Tersedia ruang merokok
Baik untuk diketahui
KATEGORI HOTEL
Pemandangan Taman
Trendi
KELAS HOTEL
1.792Ulasan
1.781Foto
23Tanya Jawab
0Tips kamar
Ulasan
Peringkat dari wisatawan
  • 1.280
  • 353
  • 94
  • 32
  • 33
Bulan tertentu
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  • Bahasa lainnya
  • Saring
  • Indonesia
Awalnya kamar yang diminta tidak tersedia. Padahal kami sudah pesan online. Tapi akhirnya kami dapat upgrade kamar gratis menjadi suite room. Bagus sekali. Luas. Ada jacuzzi, sauna dalam kamar.. wow.. bagus bukan? Cocok juga untuk pasangan.. Pemandangan dari kamar pun sangat
Selengkapnya
Tanggapan dari OkuraMacau, Guest Relations Manager di Hotel Okura Macau
Ditanggapi 20 Mei 2015
Dear stella s, Thank you for taking the time to comment on your previous stay at Hotel Okura Macau. It is great to know that you enjoyed the room and the hotel's facilities; each detail was delicately made to ensure maximum comfort and enjoyment. We hope you and your loved ones will visit Hotel Okura Macau soon. Guest Relations Team Hotel Okura Macau
Selengkapnya
Ulasan ini diterjemahkan oleh mesin dari bahasa Inggris. Tampilkan terjemahan mesin?
Saya memilih untuk tinggal di sini karena kita dapat menggunakan taman air gratis dan transportasi yang nyaman, tetapi saya minta maaf karena anak-anak tidak dapat masuk kasino kali ini. Saya berharap bahwa saya akan dapat melakukan perjalanan ke Macau lagi segera dan mengalami
Selengkapnya
Ulasan dikumpulkan dalam kemitraan dengan hotel ini
Tanggapan dari OkuraMacau, Guest Relations di Hotel Okura Macau
Ditanggapi 13 Agt 2018
Dear t4012018, We are grateful to know that you enjoyed this trip to Macau. Thank you for your time sharing this feedback with us. As you mentioned, Grand Resort Deck has grab lots of attention. Complimentary access for our hotel guest to explore the water park is one of the biggest benefits. It is the only true resort experience in Macau, boasting the world’s longest Skytop Aquatic Adventure River Ride at 575 meters and the world’s largest Skytop Wave Pool. Have fun lying on the adventure river and spend some quality time with your family is definitely the highlight of summer trip. On the other hand, you may enjoy our gym facilities and indoor swimming pool as well as free massage chair at our health club which is located at 29 floor. There is nothing better than taking few minutes to refresh your body and soul after a sun bath at the outdoor resort deck. Once again, thank you for sharing your wonderful experience during stay with us and sincerely hope that we will have another opportunity to welcome you back again in the nearest future with our signature Japanese style hospitality. Sincerely, Guest Relations
Selengkapnya
Kami disambut oleh personil hotel ramah senang meskipun itu sangat sibuk. Salah satu dari 2 kamar kami siap jadi kami senang (kamar terhubung). Namun, barang-barang kami tiba dua jam kemudian. Kami pergi untuk makan siang kembali dan barang-barang kami tidak di kamar. Dituntut
Selengkapnya
Tanggapan dari OkuraMacau, Guest Relations di Hotel Okura Macau
Ditanggapi 9 Agt 2018
Dear Ruby W, Thank you for writing us this feedback and we hope your husband had a great birthday celebration. The Asian Heart service and combination of Asian-Japanese hospitality to make a fine creature of serving detail, let our guest to feel harmony and comfortable at here. Luggage should be delivered to room soon after the request and there might be miscommunication in between. This is not the normal standard and definitely will remark in the next training notes. Normally room will be cleaned on daily basis unless the “Do Not Disturb” lamp is turned on or rejected service by guest. The team had rushed-up in this busy summer season and we apologize for this unpleasant stay experience and situation. We always try to maintain the same service quality and hoping to deliver the best to our guest. Once again, thank you for the comment and we will improve the service missing point. We look forward to serve you again and do not hesitate to contact us for any stay arrangement. Yours Sincerely, Guest Relations
Selengkapnya
Kedua kalinya tinggal di sini dan sama baiknya dengan yang pertama. Menginap singkat satu malam. Kedatangannya lancar dan sederhana. Benar-benar menghargai peningkatan Eksekutif yang memberi kami check in khusus dan akses ke lounge eksekutif. Lounge eksekutif menyediakan pilihan
Selengkapnya
Tanggapan dari OkuraMacau, Guest Relations di Hotel Okura Macau
Ditanggapi 1 Agt 2018
Dear kenmack, Thank you for your feedback sharing on the TripAdvisor community. It is our great pleasure to welcome you and your family back to Hotel Okura Macau this summer. We pride ourselves in honoring our loyal customers, and our continued commitment is to provide you with the personal, and professional service you deserve. We are thrilled to know that you have spent quality time within the complex and have precious moment with your beloved family members. It is our hope that guests, greeted upon arrival in the room by a traditional folded paper crane, which help convey our best blessing. Thank you for sharing your thoughts and feeling with us. By ensuring hotel room clean and tidy is very essential to guest when they are away from home. We are glad to have the opportunity in serving you the warmest Japanese Hospitality with completion of necessary hotel’s facilities. Once again, thank you for your kind words and recommendation which definitely will assist travelers for making the best choice during their trip to Macau. We sincerely hope to welcome you again to experience our signature Japanese hospitality only at Hotel Okura Macau. Sincerely, Guest Relations
Selengkapnya
Apa yang saya suka tentang hotel:  - Staf yang perhatian dan ramah  - Tanggal check out saya adalah hari ulang tahun saya, dan mereka telah mengatur kue dengan kualitas yang sangat bagus dan sebotol kecil anggur  - Itu tepat di sebelah kolam ombak, jadi lokasi bijaksana besar  -
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Tanggapan dari OkuraMacau, Guest Services Team di Hotel Okura Macau
Ditanggapi 26 Jul 2018
Dear 아이스 라, Thank you so much for taking time to review Hotel Okura Macau. It is a great pleasure to know that you are satisfied with the birthday arrangement especially the delicious homemade cake and bottle of in-house wine. The ultimate goal of our staff is to deliver a comfortable and hospitable way of serving quality in order to make your birthday trip unique and memorable. Besides, we are thrilled to know that your compliments on the convenience of our location and the indoor facility; we hope that your family did really enjoy themselves in the pool. Furthermore, thank you for liking our baby crib arrangement, the relaxing and warm services are always mark as our priority delivery service standard, thank you for giving us an opportunity in serving you the warmest Japanese Hospitality with completion of necessary hotel’s facilities as well as amenities. Unfortunately, we are regret to hear about the smoking smell in your room and sincerely hope that it did not affect to your sleep. The relevant team has been informed in order to process with the checking on the ventilation and air-conditioning system for further improvement. Please rest assure that we are taking care of each comment from our valued guest and always take action immediately without delay. On the other hand, we are glad that you love the buffet breakfast provided and the comment regarding to the variety of afternoon tea and evening cocktail has been conveyed to the relevant department's head for further discussion and improvement in the future. In order to ensure that the standard food handling guidelines are met; it is not recommended to reheat food on behalf of guest however our staff should be more proactive to offer some alternative solutions to provide assistance. Necessary training will be provided to the relevant team and we really appreciate for your kind understanding. Once again, we appreciate the kind words you shared which will help motivate us to continuously improve our service quality. We genuinely look forward to the privilege of welcoming you and your family again for another impressive stay and would keep our utmost best to deliver even better service in the nearest future. Sincerely, Guest Relations
Selengkapnya
Sebelumnya
Kategori Album
Semua fotoWisatawanKamar & SuiteBersantapKolam Renang & PantaiPusat Bisnis & Ruang AcaraArea Keluarga dan Bermain
paper folded decor
king size bad
duo basin
toilet
SebelumnyaBerikutnya
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ラウンジ、レストラン両方利用可能と思います。 1月に2泊。同じフロアーにあります。メニュー、内容などは同じです。スペースはどちらもそれほど広くなく、朝早めの利用お勧めです。ただ私もラウンジ利用込の予約でしたが、朝食代込みではなかったです。。これも確認お勧めです。
0 penilaian
我想問酒店1月的時候會有暖水游池的嗎?
It's a indoor pool so有 暖水游池.
0 penilaian
The hotel has free shuttle bus take the customer to the nearby hotel and also to the nearby of Ruins of St Paul. The customer service will provide valuable information.
1 penilaian
Tampilkan semua jawaban
I am not sure but I stayed at suit which always has two toilets, one bathroom and one big bed !
0 penilaian
Tampilkan semua jawaban
進入天浪淘園需要出示房咭的,有三張便沒有問題。
0 penilaian
Tampilkan semua jawaban
SebelumnyaBerikutnya
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SebelumnyaBerikutnya
11
KISARAN HARGA
US$155 - US$538 (Berdasarkan Tarif Rata-Rata untuk Kamar Standard)
LOKASI
CinaMakau
JUMLAH KAMAR
488
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