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4103 21st St, Long Island City, NY 11101-6102
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No. 36 dari 40 di Long Island City


Tampilan layar penuh
93Sangat bagus untuk pejalan kaki
Nilai: 93 dari 100
53Restorandalam 0 km
3Objek Wisatadalam 0 km
Bandingkan dengan Hotel Populer Lainnya
Internet Kecepatan Tinggi Gratis (Wi-Fi)
Kamar bebas rokok
Internet Kecepatan Tinggi Gratis (Wi-Fi)
Tersedia Sarapan
Hotel bebas rokok
4 bintang
4 bintang
3,5 bintang
4 bintang
Roosevelt Island
7,2 km ke Bandara La Guardia
1,5 km ke Kantor Pusat PBB
Midtown East
8,3 km ke Bandara La Guardia
0,7 km ke St. Patrick's Cathedral
Midtown East
8,8 km ke Bandara La Guardia
0,4 km ke Grand Central Terminal
8,6 km ke Bandara La Guardia
0,6 km ke Grand Central Terminal
2Ulasan1T+J0Tips kamar
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Ranjan Mukherjee menulis ulasan Mei 2022
3 kontribusi
Booking.com gave my wife and me a nightmare experience. On May 9, we booked a room in HOTEL 21 NYC, Queens, New York for two nights (21-23 May 2022), and the reservation was confirmed. I received an email from Booking.com on the 21st May morning at 7:33 indicating that I needed to update my credit card information since it was invalid. I re-entered my credit card information and received an email from Booking.com after an hour claiming that the payment had been denied and that I needed to change my card information. This time I decided to use a different card, and the next email from Booking.com stated that the reservation had been canceled due to a credit card verification failure, and this was before the allotted time of 7 hours to provide my card details that they mentioned in the first email. When I called the hotel (HOTEL 21 NYC) about the cancellation, they said it was done by Booking.com because they couldn't verify the card details and that they might help us re-book the hotel, but at nearly double the price I had paid before (I had paid 256$ and now they were charging 572$). I was furious and decided to phone Booking.com for help. After three attempts at calling customer service, I was finally able to speak with them. When I told them the complete scenario, they stated they couldn't help me since my bank (Bank of America) had refused to release the funds. They also said that after the initial email, I should have phoned my bank to request that the amount the property is billing be released, and that they couldn't do anything because the booking had been cancelled by the property. He said he couldn't do anything when I told him the reservation had been cancelled before the scheduled time and that I am on my way from Providence and would reach the hotel in another 1 hour and could pay directly using my card. Later, he stated he would call the property and confirm my booking at the same price I had paid before after I mentioned that the property manager said it had been cancelled by Booking.com. I was placed on hold, and after a little time, he informed me that the property manager had refused to give at that price, and that I would have to find another hotel. He offered me a list of hotels which he claimed were nearby to my existing hotel and of similar pricing. However, the list he showed me was for hotels that were far away from my current booking location. I couldn't look into any further information because I didn't have time, so I booked the first option, which was a Motel 11 miles from my previous reservation (close to Jamaica). I chose Hotel NYC 21 for its location because it was close to where I needed to go for official business. To my surprise, there was no problem this time when they charged my same credit card, and I didn't even have to contact the bank. This was the pinnacle of maltreatment. At the end of the day, both parties were clearly scheming to rob and harass visitors. When I was in Germany, I used Booking.com's services and was completely satisfied. I can now plainly discern a state of deterrence and deliberate harassment of travelers.
Tanggal menginap: Mei 2022
Tanggapan dari Guest Relations Manager, General Manager di Hotel 21
Ditanggapi 4 minggu yang lalu
Dear Rnjan_Mukherjee05, I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an unusual experience, especially with our reservations and with our staff. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.
Elsa menulis ulasan Apr 2022
2 kontribusi
Les + proximité du métro et prix Les - réception inexistante et désagréable, en 6 jours la chambre n’a pas été nettoyée une seule fois, aucune isolation phonique (on entend tous l’étage) isolation thermique totalement à revoir, literie molle et bruyante à cause d’une protection de matelas en plastique. Bref, ne convient pas aux familles!
Tanggal menginap: April 2022Jenis Trip: Bepergian
Tanggapan dari Guest Relations Manager, General Manager di Hotel 21
Ditanggapi 21 Apr 2022
Dear elsa00000, We are very much concerned with your feedback. Our apologies for the bad experience especially the front desk and with the condition of the hotel. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. Hope you will reconsider.
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US$106 - US$157 (Berdasarkan Tarif Rata-Rata untuk Kamar Standard)
Amerika SerikatNew YorkQueensLong Island City
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Apa saja objek wisata populer yang dekat dengan Hotel 21?
Objek wisata terdekat antara lain Brooklyn Boulders (0,2 km), Court 16 (0,3 km), dan Esscape Room (0,3 km).
Apa saja restoran yang dekat dengan Hotel 21?
Restoran dengan lokasi strategis antara lain The Baroness, House of Thai, dan LIC Grill.
Apakah Hotel 21 berlokasi dekat dengan pusat kota?
Ya, jaraknya 0,3 km dari pusat Long Island City.
Apakah ada situs bersejarah yang dekat dengan Hotel 21?
Banyak wisatawan yang senang mengunjungi Memorial 9/11 (7,6 km), World Trade Center Memorial Foundation (7,5 km), dan Hamilton Park (6,6 km).