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Honor's Haven Resort & Spa

Wisatawan (123)
Kamar & Suite (36)
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Pengumuman:
Ulasan & banyak lagi
470Ulasan
173Foto
8Tanya Jawab
0Tips kamar
Peringkat dari wisatawan
  • 162
  • 105
  • 63
  • 63
  • 77
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  • Indonesia
Ulasan ini diterjemahkan oleh mesin dari bahasa Inggris. Tampilkan terjemahan mesin?
Kami tinggal di Italia tempat untuk teman-teman 50 th ulang tahun dan melakukan satu paket. Shuttle menjemput kami di hotel dan membawa kami ke perkebunan anggur 3, yang mana sangat menyenangkan. Muntah, sopir kami, adalah luar biasa. Ketika kami kembali ke hotel kami di makan
Selengkapnya
Tanggapan dari Julian L, General Manager di Honor's Haven Resort & Spa
Ditanggapi 28 Sep 2017
Thank you for the 4 stars and beautiful hotel. Service is our number 1 priority. I am so pleased we exceeded your expectations. We have fixed the AC for future guests. We all look forward to your return visits.
Selengkapnya
Pengalaman terburuk yang pernah saya alami, benar-benar luar biasa. Suami saya dan saya yang mengantar putri kami di kamp di dekatnya dan berharap untuk menghabiskan malam di sebuah resor, di Kamp adalah 6 jam berkendara dari rumah kami. Kami mencari beberapa resor di Catskills
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Tanggapan dari Julian L, Manager di Honor's Haven Resort & Spa
Ditanggapi 7 Agt 2017
Thank you for your review of our property AGL20170801. I am extremely disappointed in the quality of your stay and cannot offer enough apologies for your experience while visiting Honor’s Haven. It is unfortunate that you were unable to experience the beauty of our property and enjoy the amenities that we offer. As we have spoken to you, you are aware that your issues and concerns with the performance of the staff are completely unacceptable and have been addressed immediately. We have started the process of revamping our Guest Services team and how they can help with our guests’ experiences. I apologize for the condition of our outdoor pool and the unfortunate circumstance of not having a lifeguard to open the deep end of the pool. There is no excuse. It is unacceptable and I am completely letdown that you were not able to enjoy our outdoor pool that guests love and, just like you, come to Honor’s Haven for. Our Jacuzzi was indeed closed due to a much needed deep clean after a busy weekend of use by hotel guests. We had closed it for one hour to empty, clean, and refill the water so that guests could enjoy a clean and safe Jacuzzi. Our dining room does have limited hours, as the quality of the food in the buffet is higher than that of a regular restaurant buffet. Our Café is open daily for those of our guests that do not wish to utilize our dining room. I apologize that these amenities and services were not to your liking. I am not sure if you had meant to post this review before you spoke to us about your refund, but it has posted after we issued your refund. I personally demanded the full refund for you stay because it was indeed completely unacceptable and not the type of service that we strive to provide. I am sorry to hear that you believe that we would not refund you without government intervention. Although there were issues and you have left the hotel, we are still understanding and will continue to strive for your satisfaction. Again, I would like to offer my sincere apologies for your unfortunate experience while staying with us. I am letdown with our inability to accommodate you and your family and will personally work to correct these issues both in a timely manner but also to the highest level of customer service. Best Regards, Matthew Wilhelm Guest Services Manager Honor's Haven Resort & Spa 1195 Arrowhead Rd I Ellenville, NY 12428 Direct Line: 845-210-3129 I Fax: 845-210-1612 Email: info@honorshaven.com
Selengkapnya
Tempat Italia adalah tempat yang indah untuk mengunjungi dengan keluarga. Pengaturan ini sangat indah dan ada banyak yang harus dilakukan termasuk yang sangat bagus di - situs lapangan golf. Kamar sangat bagus tapi pedesaan di Catskills baunya apek Bau kepada mereka. Kami
Selengkapnya
Tanggapan dari Julian L, General Manager di Honor's Haven Resort & Spa
Ditanggapi 28 Sep 2017
Thank you for the 4 stars and beautiful hotel; we value guests’ feedback. This is a great example of how our employees love and treat our guests. After your visit, we have made various improvement to our Resort. I am so pleased we exceeded your expectations. We all look forward to your return visits.
Selengkapnya
Saya setuju dengan pengulas lain bahwa lokasi dan pemandangan yang sangat indah. Kamar bersih tapi ketinggalan jaman dan digunakan dengan baik. Saya M tidak yakin jika AC sistem standar di kamar kami karena ketika saya berjalan di karpet kaki saya terasa lembab. Makanan di
Selengkapnya
Tanggapan dari Julian L, General Manager di Honor's Haven Resort & Spa
Ditanggapi 28 Sep 2017
We appreciate you sharing your review about your recent stay; we value guests’ feedback. After your visit, we have made various improvement to our Resort including our Menus. I very much hope that you will grant us the opportunity to prove ourselves again.
Selengkapnya
Saya menulis ulasan di 2013 (bergelar "saya berharap ini bisa lebih baik") dan memberikan 3 bintang. Saya pergi ke sana bulan lalu dan tidak melihat banyak perbaikan, jadi dua bintang anda pergi. Saya telah mendengar bahwa mereka memiliki koki baru tapi itu lebih buruk daripada
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Sebelumnya
Kategori Album
Semua fotoWisatawanKamar & SuiteBersantapKolam Renang & PantaiArea Keluarga dan BermainPusat Bisnis & Ruang Acara
View from our room
Bath
flower
patio
Foto disediakan oleh manajemenHonor's Haven Resort & Spa
Image of the Jacuzzi located in the Presidential Suite
SebelumnyaBerikutnya
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Would this be a good place to stay for the Woodstock festival?
Good Afternoon, Thank you for reaching out to us. We are about 45 mins. from Bethel Woods.
0 penilaian
how much is food? any activities for children?
activities for children would include paddle boats, swimming, hiking, if they are older they may enjoy the yoga class!
0 penilaian
Tampilkan semua jawaban
Is breakfast included
You can purchase a meal package that includes breakfast.
1 penilaian
Does the room has a hair dryer ?
The Suite we we were in had one.
0 penilaian
Tampilkan semua jawaban
SebelumnyaBerikutnya
12
SebelumnyaBerikutnya
11
KISARAN HARGA
US$113 - US$282 (Berdasarkan Tarif Rata-Rata untuk Kamar Standard)
NAMA LAIN
honor`s haven hotel ellenvillehonor`s haven resort and spahonors haven hotelhonors haven ellenville
LOKASI
Amerika SerikatNew YorkCatskill RegionEllenville
JUMLAH KAMAR
232
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