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Erinvale Estate Hotel and Spa

Wisatawan (132)
Kamar & Suite (57)
Bersantap (36)
Sertifikat Keunggulan
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Bar/Lounge
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Ruang Rapat
Transportasi Bandara
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KELAS HOTEL
Ulasan & banyak lagi
420Ulasan
223Foto
1Tanya Jawab
0Tips kamar
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Ulasan ini diterjemahkan oleh mesin dari bahasa Inggris. Tampilkan terjemahan mesin?
Perjalanan itu hebat. Tempatnya pegunungan dan tempat relaksasi yang bagus. Sarapan sangat mengagumkan. Staf sangat baik, saya tidak bisa memiliki tinggal yang lebih baik. Saya pasti akan mengunjungi lagi, mereka memiliki voucher besar yang ditawarkan ketika Anda tinggal bersama
Selengkapnya
Ulasan dikumpulkan dalam kemitraan dengan hotel ini
Tanggapan dari ErinvaleHotel, General Manager di Erinvale Estate Hotel and Spa
Ditanggapi 31 Okt 2018
Thank you very much indeed for your most kind and positive review, after your recent stay with us. It is always a pleasure to hear that our regular guests such as yourself, continue to enjoy our hotel. We are indeed most proud that you have enjoyed your visit once again, and that our staff were able to make you feel most welcome, and that you have enjoyed the food on offer. It was a great pleasure to have hosted you here at Erinvale Estate Hotel, and we look forward to seeing you again very soon. Thank you again and very best regards. Urs Kern
Selengkapnya
Kami lokal dan Erinvale adalah favorit kami untuk istirahat mini yang bagus. Layanan staf selalu luar biasa, ramah dan profesional dan makanan yang baik juga. Hotel ini indah dengan kamar dan taman yang indah.
Selengkapnya
Ulasan dikumpulkan dalam kemitraan dengan hotel ini
Tanggapan dari ErinvaleHotel, General Manager di Erinvale Estate Hotel and Spa
Ditanggapi 4 Nov 2018
Thank you very much indeed for your most kind and positive review, after your recent stay with us. It is always a pleasure to hear that our regular guests such as yourself, continue to enjoy our hotel. We are indeed most proud that you have enjoyed your visit once again, and that our staff were able to make you feel most welcome, and that you have enjoyed the food on offer. It was a great pleasure to have hosted you here at Erinvale Estate Hotel, and we look forward to seeing you again very soon. Thank you again and very best regards. Urs Kern
Selengkapnya
Saya tinggal di Erinvale ditingkatkan oleh tidak hanya lingkungan yang tenang tetapi staf yang sangat baik, ramah dan mahir, makanan yang indah dan fasilitas mewah. Aku bisa sangat merekomendasikan Erinval untuk bisnis dan kesenangan tetap! !
Selengkapnya
Ulasan dikumpulkan dalam kemitraan dengan hotel ini
Tanggapan dari ErinvaleHotel, General Manager di Erinvale Estate Hotel and Spa
Ditanggapi 26 Okt 2018
Thank you very much indeed for your very positive review of Erinvale Estate Hotel and Spa, after your recent stay with us. Your most kind comments are indeed very much appreciated. It is a great pleasure to have hosted you at our hotel, and it would be a great pleasure to welcome you back in the very near future. With very best regards Urs Kern
Selengkapnya
Kamar dipesan untuk saya oleh spesialis perjalanan saya karena lokasinya. Ruangan itu rata-rata. Mereka memiliki masalah air panas karena perbaikan pada saat saya menginap. Mereka harus memiliki cara untuk menyiram pipa setelah perbaikan, bukan setiap tamu harus menjalankan air
Selengkapnya
Ulasan dikumpulkan dalam kemitraan dengan hotel ini
Tanggapan dari ErinvaleHotel, General Manager di Erinvale Estate Hotel and Spa
Ditanggapi 5 Okt 2018
Thank you very much for your feedback, after your recent stay with us. First and foremost let me apologise most sincerely for the inconvenience caused by the water problem. Unfortunately this issue was not under our control, and there was a burst pipe in the area which the municipality were attending to and rectified. Thereafter obviously the water had to be flushed from the taps for quite a while, due to the build up of sediment in the pipes. This is unavoidable and as we are the last property on this line, it takes some time indeed. I am glad to hear however that the rest of your stay was comfortable, and we hope to welcome you back to Erinvale in the very near future. Best regards Urs Kern
Selengkapnya
Saya memilih Erinvale Estate Hotel and Spa setelah pilihan awal saya diambil oleh api dan alasan saya memilih mereka adalah ulasan yang baik, peluang spa, dan kemungkinan makan kelas atas. Lokasi sedikit lebih jauh kemudian saya awalnya ingin tinggal, tetapi mengetahui kami
Selengkapnya
Tanggapan dari ErinvaleHotel, General Manager di Erinvale Estate Hotel and Spa
Ditanggapi 5 Okt 2018
Thank you for your submission to TripAdvisor. We are always glad and appreciative for any observations from our guests. First and foremost may I thank you very much for your compliments regarding the excellent and efficient service from our staff, our wonderful gardens, the rooms and public areas which have recently been refurbished and upgraded to a magnificent standard of luxury and comfort, as well as the excellent food on offer. With regards to your reservation in the restaurant, according to our books the reservation for your first evening was indeed for the Skelligs Pub. As for the next day, you are correct, Seventeen07 was fully booked for another group staying with us during that period. Regarding the issue with the waitress, may I take this opportunity to apologise most sincerely that you were confronted and involved with an internal issue. I am sure that you were quite taken aback by the report you had heard from the waitress. For me, I was truly shocked to hear such a thing. For an outside person many of the internal controls and activities are not visible and hence what you heard is truly not the reality of this case. Firstly, our Duty Manger, Natasha conferred with Natalie purely to find out as to whether she can remember the guest relating to the docket. They both confirmed that it was one person from your group who signed the docket to an unrelated room number. That is why Natasha and not Natalie approached you to allocate the bill to the correct room number. Natasha confirmed that she approached you personally and that she was very thankful that you assisted her and thus was able to confirm the right room number. Natasha further states that she has never made any threats toward the waitress. Natalie confirms that she was never made felt uncomfortable nor that any person made any kind of threat toward her. That another waitress delivers some kind of “horror” story to you is totally out of our control and simply not comprehensible to us. I am not able to evaluate this story further, because any additional words, we as the management team further explain, could be construed either as covering a story up, or it could be construed that the waitress you spoke to had an alternative reason for feeding some distorted misrepresentation to you as a guests. For this, I always advise any person with one-sided information, to please ask for verification with, in this case, the management, and only then make a public sensation out of it. I do not wish any person or enterprise to have to publicly defend an absolutely perfect and well run organisation and do not accept being made out as a management team who are unfair and ruthless. With such a starting base, we could not deliver such outstanding services as those you have experienced. Nevertheless I thank you very much for bringing your observation to our attention. Yours sincerely Urs Kern
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Sebelumnya
Kategori Album
Semua fotoWisatawanKamar & SuiteBersantapKolam Renang & PantaiPusat Bisnis & Ruang Acara
Lovely and Spacious Rooms..
Loft room overlooking the garden
Sitting room
Separate lounge area
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SebelumnyaBerikutnya
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KISARAN HARGA
US$122 - US$240 (Berdasarkan Tarif Rata-Rata untuk Kamar Standard)
LOKASI
Afrika SelatanCape BaratCape TownSomerset West
JUMLAH KAMAR
56
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