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Tradewinds Hotel Fremantle

Wisatawan (65)
Kamar & Suite (53)
Wisatawan (65)
Kamar & Suite (53)
Video
Ikhtisar
1 Sewell Street, East Fremantle, Fremantle, Australia Barat 6158 Australia Lihat di peta
Nama/alamat dalam bahasa lokal
FASILITAS
Wi-Fi Gratis
Sarapan Prasmanan
Penyejuk Udara
Kolam Renang
Hotel Bebas Rokok
Restoran
Layanan Kamar
akomodasi Bintang 4
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Kamar
2 Des3 Des
|
1 kamar, 2 dewasa, 0 anak-anak
Kamar Standar
Mengambil info lebih lanjut tentang kamar ini Selengkapnya
Pembatalan Gratis
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Maaf, mitra ini tidak lagi memiliki kamar yang tersedia di TripAdvisor. Kunjungi salah satu dari 10 situs mitra kami untuk melihat kamar mulai dari US$97.
Maaf, tidak ada kamar yang tersedia di TripAdvisor.Ubah tanggal, atau lihat semua hotel di East Fremantle dengan ketersediaan
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stefanv868
111
Diulas 6 Okt 2018
Positif: Pada saat kedatangan staf hotel ramah, kamar yang luas dan bersih. Secara keseluruhan presentasi hotel sangat baik dan saya benar-benar terkesan dengan kamar (persis apa yang Anda harapkan dari melihat foto-foto). Sarapan yang fantastis sangat menikmatinya.

Negatif: Pada malam kedua kami ada pesta besar 21 di tempat hotel dan pesta berlanjut di lorong sampai jam awal (2 jam 00 dan sesudahnya). Saya memahami kebisingan dari tempat tetapi fakta bahwa hotel memungkinkan remaja untuk terus berpesta di lorong hotel benar-benar konyol. Saya menelepon 3 kali (pria di resepsi mengatakan dia akan berbicara kepada mereka) namun tidak ada yang terjadi dan kami hampir tidak bisa tidur. Pagi berikutnya saya mengungkapkan ketidakbahagiaan saya - sepertinya tidak ada yang peduli. Juga staf di daerah sarapan sangat tidak ramah dan Anda semacam mendapatkan perasaan mereka tidak benar-benar ingin membantu Anda.

Secara keseluruhan, saya akan merekomendasikan hal ini. Pastikan saja tidak ada pesta yang direncanakan selama Anda menginap.
1 Terima kasih stefanv868
Tanggapan dari Tradewinds H, General Manager di Tradewinds Hotel Fremantle
Ditanggapi 10 Okt 2018
Dear Stefan, We really value the feedback from our guests and Patrons - Thank you for taking the time to post your review on TripAdvisor. Firstly I would like to extend my apologies for the disruption to your sleep and the subsequent disappointment and inconvenience you experienced. To think that you were given the impression that upon your advise of your unhappiness to the team , you felt that we did not empathize with your concerns - that is abhorrent to me. On the odd occasion when the customer finds us wanting and shares those concerns with us, we BELIEVE " the customer who complains is our best friend " It is how we respond to those concerns and identify the appropriate solutions that allow us to get the relationship back on track - indeed even strengthen that relationship. I am aware of the group you refer to and the regrettable noise issue. I want you to know we do have policies in place , along with the systems and procedures to drive them. Unfortunately this one slipped through the cracks and for that we are truly sorry that you and other guests in the vicinity had there rest disrupted. As General Manager I am ultimately responsible to the comfort ,safety and service experience of our guests. I am heartened by your comments that we retain your recommendation - you have my assurance that should we have the good fortune to be of service again you will not have cause for concern again. Best regards, Don.
Google
Carlifam5
3336
Diulas 6 Okt 2018via perangkat selular
Kami memiliki apartemen mewah yang memiliki tempat tidur tunggal raja dan raja. Luas dan tempat tidur semua nyaman. Area kolam itu bagus tapi sangat dingin. Staf yang ramah dan menyenangkan.
Kami memiliki beberapa masalah, yang sementara ditangani segera setelah dinasihati, menjengkelkan. Tidak ada teh, kopi dll (pengawasan tetapi tetap ketika diminta), TV tidak akan berfungsi (reboot ketika ditanya), remah-remah dalam microwave (dibersihkan sendiri), mesin cuci tidak berputar dengan baik sehingga mengambil berjam-jam untuk mengeringkan pakaian (disarankan staf yang mengatakan mereka akan meminta seseorang untuk melihatnya, tetapi tetap berarti saya harus membayar 3 kali waktu pengeringan). Peralatan di gym rusak.
Terima kasih Carlifam5
Tanggapan dari Tradewinds H, General Manager di Tradewinds Hotel Fremantle
Ditanggapi 7 Okt 2018
Dear Carlifam5 , Thank you for taking the trouble to forward on your impressions. Firstly I would like to extend our apologies for the ares you found us wanting. Attention to detail and consistency in our service delivery , product quality along with the presentation of our facilities is behind everything we strive for. This is why we actively solicit customer feed back as a credible resource in measuring our performance in line with our guests expectations. I want to assure you that we do have the systems and procedures ( check lists) in place to stay on top of our game. We have had the spare part on order to repair the weight resistant station and we should have had signage on the equipment to note that. Thank you for the heads up on the Washing machine spin cycle, we will get onto that immediately. I do hope we will have the good fortune to retain your support when you next have cause to visit Fremantle. Best regards, Don.
Google
Carol P
Perth, Western Australia, Australia
12023
Diulas 4 Okt 2018
Ruangan itu bersih dan segar. Saya berada di salah satu kamar yang menghadap ke sisi jalan. Kamar memiliki semua yang Anda butuhkan dan tempat tidur cukup nyaman. Saya lebih suka tempat tidur yang lebih lembut. Kamar mandi tidak mengecewakan. Pengalaman yang lebih baik saat ini karena saya telah tinggal di sini sebelumnya.
Terima kasih Carol P
Tanggapan dari Tradewinds H, General Manager di Tradewinds Hotel Fremantle
Ditanggapi 5 Okt 2018
Dear Carol, Thank you for your return custom,I was pleased you noted our refurbished guest rooms and public areas. I would also like to acknowledge the time you have taken to post your review. You obviously understand the importance of feedback especially in the service industry. We always are on the front foot when it comes to soliciting our customers impressions as this is one of the more credible forms in measuring our performance. The name of the game is consistency in our service delivery , product quality and cleanliness of our facilities inline with our customers expectations. Indeed we strive to exceed those expectations wherever possible. My team and I look forward to the pleasure of welcoming you back when you next have cause to visit Fremantle. Best regards, Don.
Google
Kerrie K
Melbourne, Australia
174211
Diulas 3 Okt 2018via perangkat selular
Makan siang di sini. BLT Khusus. Itu mungkin adalah hamburger terburuk yang pernah kami makan. Daging itu sulit dan keju, selada dan tomat yang jarang dan biasa.

Kami berdua mengalami gangguan pencernaan sehingga tidak bisa merekomendasikan. Rasa malu karena mengelilingi menawan dan staf membantu.
Terima kasih Kerrie K
Tanggapan dari Tradewinds H, General Manager di Tradewinds Hotel Fremantle
Ditanggapi 3 Okt 2018
Dear Kerrie , I am saddened that we did not meet your expectations regarding your impressions of your Hamburger .I have met with Chef , our wait team who served you and we are surprised and of course disappointed. First things first though , I want to apologise for the disappointment you experienced. You obviously feel you did not get what you paid for and it`s a shame we did not get the opportunity to discuss your concerns direct whilst you were here. I`m not one for excuses here , however given this menu item is one of the more popular choices from the lunch menu I am confident this regretful experience of yours was truly the exception. We are always on the front foot when it comes to soliciting feedback. Indeed on the odd occasion when we our found wanting , we take the position that "the customer who complains is our best friend" as this is our opportunity to respond with the potential of retaining that relationship by the way we addressed that customers concerns. Should you by chance read this review , I would value the opportunity to speak with you direct. I can`t publish my contact details on this platform , but as you will note I am the General Manager of the Tradewinds Hotel and I would welcome your call direct anytime. Best regards, Don Goode
Google
phil19552018
Perth, Australia
140
Diulas 3 Okt 2018
Kami mendapat meja yang bagus di luar melihat ke sungai, makanan yang indah juga layanan, tidak mahal. Kami cukup beruntung untuk memiliki meja dan telah melihat matahari turun dan kebisingan dari pengalengan Hwy tidak mengganggu percakapan kami.
Terima kasih phil19552018
Tanggapan dari Tradewinds H, General Manager di Tradewinds Hotel Fremantle
Ditanggapi 3 Okt 2018
Hi Phil, Thank you for making the time to post your review on TripAdvisor . We rely on our customers feedback to ensure we stay on top of our game in ensuring consistent minimum standards are met in terms of our service delivery , product quality and cleanliness of our facilities in line with our customers expectations.The outlook across the Swan River to the North Fremantle foreshore is spectacular at sunset . I was delighted you enjoyed your experience and found that it value for money. Best regards, Don.
Google
SebelumnyaBerikutnya
1234
Tentang
Kategori hotel
Fasilitas Hotel
FASILITAS HOTEL
Kolam Renang
Layanan Kamar
Restoran
Internet Kecepatan Tinggi Gratis (Wi-Fi)
Pusat Kebugaran dengan Gym/Ruang Latihan
Akses kursi roda
Fasilitas Konferensi
Hotel Bebas Rokok
Kolam renang luar ruangan
Kulkas di kamar
Layanan Cuci Pakaian
Layanan Cuci Pakaian Mandiri
Layanan Dry Cleaning
Microwave
Minibar
Penyejuk Udara
Pusat Bisnis dengan Akses Internet
Ruang Pertemuan
Ruang Rapat
Staf Multibahasa
Tepi pantai
Parkir Gratis
Bar/Lounge
Sudah termasuk sarapan
Penghargaan & Pengakuan
Sertifikat Keunggulan
Sertifikat Keunggulan
Jenis kamar
Kamar Bebas Rokok, Ruang Keluarga, Kamar dengan akses difabel
Kategori hotel
Penghargaan & Pengakuan
Sertifikat Keunggulan
Sertifikat Keunggulan
Jenis kamar
Kamar Bebas Rokok, Ruang Keluarga, Kamar dengan akses difabel
Jumlah kamar
83
Kisaran harga
US$116 - US$230 (Berdasarkan Tarif Rata-Rata untuk Kamar Standard)
Lokasi
Australia > Australia Barat > Greater Perth > Fremantle > East Fremantle
Kategori hotel
Penghargaan & Pengakuan
Sertifikat Keunggulan
Sertifikat Keunggulan
Jenis kamar
Kamar Bebas Rokok, Ruang Keluarga, Kamar dengan akses difabel
Jumlah kamar
83
Kisaran harga
US$116 - US$230 (Berdasarkan Tarif Rata-Rata untuk Kamar Standard)
Lokasi
Australia > Australia Barat > Greater Perth > Fremantle > East Fremantle
Foto
Wisatawan (65)
Kamar & Suite (53)
Bersantap (8)
Kolam Renang & Pantai (7)
Pusat Bisnis & Ruang Acara (1)
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