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Hollin Hall Hotel

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52Agak mudah untuk pejalan kaki
Nilai: 52 dari 100
28Restorandalam 0,5 km
7Objek Wisatadalam 0,5 km
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475Ulasan
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Ulasan ini diterjemahkan oleh mesin dari bahasa Inggris. Tampilkan terjemahan mesin?
Menghadiri sebagai bagian dari pesta pernikahan. Setelah kedatangan, depan Hotel tampak benar-benar bagus, tetapi setelah melewati bagian depan, yang menambahkan bangunan muncul dan itu benar-benar mengurangi harapan. Bingkai jendela yang membusuk dan jendela yang tidak muncul te
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Tanggapan dari HollinMgt, Owner di Hollin Hall Hotel
Ditanggapi 6 Sep 2017
Dear Bluehobbit, Many thanks for your review. It has taken a bit of time to look into your review, to see who serviced the rooms and speak to the staff concerned, so apologies for the delay in responding. We are working to improve all the remaining bedrooms and bathrooms, focusing internally at first and as cashflow allows. We replaced a number of window frames but yes we still have some to do - about 10 frames need replacing. We have made some changes in the business over August and I hope we can get back on track in terms of cleanliness and service standards on front desk. Every penny is being re-invested back into the hotel. We usually receive very positive feedback regarding the food, so your comment that it was "ok" is a worry, along with your other points. In the restaurant I suppose you have the choice to pick the food you think you would enjoy versus the choice for a wedding banquet being a set menu. Most of the rooms are of a high standard and we do consider why and for how long the guest is staying when allocating rooms across the 59 bedrooms. I think we did make mistakes during your stay, having looked into the detail, so please accept my apologies and many thanks for letting us know. Best wishes Tony Biddlecombe Director Hollin Hall Hotel
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Kamar yang sangat tua, tidak ada air panas dan staf yang hanya tidak tertarik. Saya telah tinggal di semua hotel di Buxton (melalui bekerja) dan ruang yang lebih baik dan harga yang sama, ada dua PremierInns sekitar Macclesfield yang lebih baik. Bahkan ada istri di Macclesfiled y
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Tanggapan dari HollinMgt, Owner di Hollin Hall Hotel
Ditanggapi 15 Agt 2017
Dear Bovril1, Hmmmm, you seem very keen to discuss and alert readers to the competition and offer very little actual feedback in your review. What exactly was it that made you be so negative? I know our hot water is really good in all the rooms and our rooms can't simply be described as very old. It is possible that you received poor service from 1 member of staff but to say that the staff were just not interested shows your disrespect for the entire team working at the hotel. We have a dedicated core of staff that really want to ensure every guest has a great experience and to write them all off and all our rooms off in this way seems a very poor review. So I give your review zero out of 5. All the best and regards Tony Biddlecombe Director Hollin Hall Hotel
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Kami membuat perjalanan dari Dorset ke lapangan untuk pesta ulang tahun cucu. Saya telah mencoba berbagai akan & akan dan direkomendasikan hotel ini. Saya telah memesan kamar di Buxton Hall tapi disarankan untuk membatalkan karena dianggap sebagai agak lelah dan membutuhkan perba
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Tanggapan dari HollinMgt, Owner di Hollin Hall Hotel
Ditanggapi 28 Jul 2017
Dear Stephen B, Many thanks for taking the time to write your review. In part you seem upset that you may have been able to get a better price and therefore you feel there was a lack of value. The thing you need to understand is that the Hotel fills nearly every weekend, so whilst we accept vouchers the booking window is usually quite early and always vouchers have limited availability and quantity on sale. I can't see much wrong in your review and I do note you comment regarding the tray for soaps and an issue with the cold tap - many thanks for noting the room number that helps me get this sorted straight away. The comment regarding breakfast service is also helpful as we are trying to address this currently as it has been noted on a number of previous reviews. Happy travels and best wishes Tony Biddlecombe Director Hollin Hall Hotel
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Kami tinggal sebagai bagian dari pesta pernikahan anak mitra saya pernikahan. Kamar kami sangat lelah dan usang. Ada tidak ada lemari es atau tempat sampah untuk menggunakan teh celup atau sampah dll ditambah kami ada hanya satu malam dan kami hanya mendapat 2 kantong teh. Untuk
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Tanggapan dari HollinMgt, Owner di Hollin Hall Hotel
Ditanggapi 16 Agt 2017
Dear maxpod, Many thanks for taking the time to write your review. We put tea and coffee, enough to make 4 cups, we are always happy to send more up to your room and we refresh the quantity everyday when the room is serviced. I have seen reference to dead flies twice now and clearly it is essential that this is dealt with. We are planning to put in a second bar in the restaurant for Hotel guests, we also have table service for hotel guests. The bar is a size and shape that can make it difficult for more than 2 people to work on at anyone time. Hence the need to add a bar! We are working our way through upgrading the bedrooms. Many thanks and Regards Tony Biddlecombe Director Hollin Hall Hotel
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Hanya memiliki 3 hari di sini dengan mitra beberapa hari yang menyenangkan. Saya harus mengatakan saya kecewa dengan minggu kami membayar makanan yang baik disajikan tapi kami akhirnya meninggalkan overs makan siang hari Minggu untuk hidangan utama tidak bagus dan daging sapi ter
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Tanggapan dari HollinMgt, Owner di Hollin Hall Hotel
Ditanggapi 16 Agt 2017
Dear rickyh678, Many thanks for alerting us to the Grapefruit situation in the fruit salad. It is the standard that no grapefruit is used for this very reason. It is a surprisingly common health issue that we are aware of. Apologies for the poor sunday meal, we have changed the Sunday evening menu now and this will not be repeated. With the tea pots it is worth asking for a pot if you would like one, it's just with the volume of people to feed in a short time we like to make sure there is a way to get a cup of tea of coffee. The flasks are only used on a Sunday morning or when we have a very busy breakfast service. I really hope we did enough for you to consider a return visit. Many thanks again for your review. Best Regards Tony Biddlecombe Director Hollin Hall Hotel
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Semua fotoWisatawanKamar & SuiteBersantapPusat Bisnis & Ruang Acara
Foto disediakan oleh manajemenHollin Hall Hotel
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Foto disediakan oleh manajemenHollin Hall Hotel
Suite
Foto disediakan oleh manajemenHollin Hall Hotel
Suite
Foto disediakan oleh manajemenHollin Hall Hotel
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Foto disediakan oleh manajemenHollin Hall Hotel
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1234569
Hi, Can anyone tell me what time the cream tea on the wowcher deal finishes ?
4pm
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Hello I’m looking at booking the wowcher for dinner. Cream team and prosecco. Does anyone have the dinner/dessert menu to hand ? Thanks
Ask the hotel for the menu, we did the wowcher and it was work every penny, would do it again.....
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Can anyone let me know if there is a fridge in the rooms please ? Thanks
Not in our room I don’t think, however check with the hotel, email or ring ..... nice place..
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Do they charge for dogs
Good evening yes they do charge - £25 Not sure if that’s a one off charge however many nights you stay or per night as we only stayed one night
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On trip advisor it states free breakfast, I had to pay an additional £25.90, this is totally misleading. Somebody needs to speak to trip advisor to rectify. I will probably speak to advertising regulator. The price of £144 for room 9 is also outrageous for the size and standard of room. You did a really good job of the wedding, as the brother of the bride I expected a bit more.
Dear norris565, Many thanks for bringing this to our attention. We do not offer free breakfast and I have amended the details held by TripAdvisor. Breakfast is charged as part of our package rates on an inclusive basis, if a room only rate is booked we offer breakfast to be added at £9 per person on check in or if you decide at the last minute to come down for breakfast it is charged at £12.95. This is the most expensive way of having the breakfast. We also offer a continental at £6 per person. Many thanks for pointing out the error on the listing. Tony Biddlecombe
-1 penilaian
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SebelumnyaBerikutnya
11
KISARAN HARGA
US$61 - US$138 (Berdasarkan Tarif Rata-Rata untuk Kamar Standard)
LOKASI
Inggris RayaInggrisMacclesfield
JUMLAH KAMAR
58
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