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Theophano Imperial Palace Hotel

Wisatawan (141)
Kamar & Suite (169)
Kolam Renang & Pantai (58)
Tentang
Lokasi
Kebersihan
Layanan
Nilai
Fasilitas properti
Kolam Renang
Restoran
Layanan Kamar
Parkir Gratis
Internet Gratis
Bar/Lounge
Spa
Sudah termasuk sarapan
Akses kursi roda
Aktivitas Anak-Anak (Sesuai untuk Anak-Anak/Keluarga)
Fasilitas Konferensi
Hotel Bebas Rokok
Kolam renang luar ruangan
Lapangan Tenis
Layanan concierge
Layanan Cuci Pakaian
Layanan Dry Cleaning
Penitipan anak
Pusat Bisnis dengan Akses Internet
Ruang Pertemuan
Ruang Rapat
Staf Multibahasa
Tersedia Sarapan
Transportasi Bandara
Wi-Fi Umum
Tampilkan lebih banyak
Fitur ruangan
Kamar Bebas Rokok
Kamar dengan akses difabel
Kulkas di kamar
Penyejuk Udara
Ruang Keluarga
Suite
Baik untuk diketahui
KATEGORI HOTEL
Menawan
Pemandangan Indah
KELAS HOTEL
208Ulasan
518Foto
23Tanya Jawab
0Tips kamar
Ulasan
Peringkat dari wisatawan
  • 98
  • 56
  • 29
  • 15
  • 10
Bulan tertentu
Jenis wisatawan
Bahasa
  • Bahasa lainnya
  • Saring
  • Indonesia
Ulasan ini diterjemahkan oleh mesin dari bahasa Inggris. Tampilkan terjemahan mesin?
Situasi saya untuk mengubah tanggal reservasi pada pemberitahuan singkat, dan saya terkejut betapa mereka sangat responsif. 10 poin untuk itu. Staf adalah menyenangkan dan bermanfaat. Jika anda mencari sebuah hotel dengan taman yang besar, banyak kolam renang, dekat pantai dan
Selengkapnya
Tanggapan dari George K, Manager di Theophano Imperial Palace Hotel
Ditanggapi 2 Agt 2017
Dear Guest, Adrian B. Thanking you for the valuable time you have offered us, to write your feedback over your holiday experience to the Theophano Imperial Palace Hotel, in Halkidiki Greece. Our aim remains, to make all our Guests feel most valued with best of services we offer. From whole of our team, we send you our warm greetings. Wishes for a lot more happy holidays in your life. Your Theophano Imperial Palace Hotel Manager K.Kostelidou
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Saya baru saja menginap di 3 hotel 5 - Bintang di Yunani dan tidak pernah mendapat ulasan yang buruk, namun Sternen adalah yang terburuk. Kami tinggal selama seminggu di bulan Juli. Setelah tinggal di hotel yang berbeda (menakjubkan) 5 - star hotel di Yunani selama minggu
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Tanggapan dari George K, Manager di Theophano Imperial Palace Hotel
Ditanggapi 31 Jul 2017
Dear Christina B, Firstly thank you for taking the valuable time of yours to write your comments and your feedback on your holiday experience at our lti Theophano Imperial Palace Hotel. Your comments are important as only through these objective observations and remarks of yours, we are able to measure our performance and improve aspects of service if necessary. We are regretful to learn that your perception of our resort did not comply with your needs. We as a team put a lot of effort to maintain the highest standards of service to let our guests feel most valued. We lament not being informed, as also our reports on logbooks of our reception desk is proving that no such remarks we had from you and particularly the suite number in which you were staying in. We read reports of amenities brought to suites almost every day of whole month of July. We do can assure that one of these suites was receiving our daily amenities too. No reports of any maintenance or such as any request of a mini bar to be filled is mentioned throughout your stay in any of our reports. A facility that we offer immediately to all our guests if they would like it so. All our sites are making it clear to all our partners that we offer only mini fridge and not fully stocked mini bar to All inclusive guests of our Hotel. Our Hotel, would like to let you know is offering all kind of arrangements such as BB, HB or even ALLIN , meaning that we do have the possibility of offering to all our guests alternatives of a la carte restaurants, three in our venue , not including our snack-bars, pool-bars or a la carte beach bars. No information is pointed to our system as we keep all records for any remarks of all of our guests, that a guest had asked -requested a fully stocked mini bar. Our all inclusive catalogues for all our departments offer more than 25 sorts of cocktails and long drinks, as well as branded beverages/juices etc. Ice cream is free offered, a Greek famous ice-cream brand, the whole day, to all our restaurants and snack bars. Coffee and cakes are between the hours of 12:00noon to 18:00hours , offered to our kind guests to all our departments again, in the hotel and around the venue. Our snack bar offers 5 different sorts of salads for All inclusive guests and 4 different type of sandwiches starting from 10:00am to 23:00hours. You as an all inclusive guest, have had the opportunity of using the swimming pool of next door Hotel, if you would like more busy- noisy, allow us to say, moments in a very well occupied area of our Olympic size pool. Our private area of the Theophano Pool is big enough for to comfort all our 400guests,situated on the more isolated side of our Hotel, something that hundreds of guests are coming regularly only for this specific privilege they have, the isolation,.. offers relaxed and very quiet moments to all guests that would like to enjoy their vacations this way. All our Guests, and especially All inclusive guests, have a 25% discount to all consumptions in any of all our 7 departments in our GHotels venue. All our Guests upon check in receive bottles of water in and out of their rooms, as well as that they are welcomed with wine and fruits, any time they want it , and is served to all departments of our Hotel. All our Guests, as well as All inclusive guests, are offered sunbeds, umbrellas free of charge to all our private beach and pool areas. Kids Pool is also free of charge for all kids and parents, around GHotels venue. We lament the fact that we did not have the chance to hear from you, exactly what you mean by giving us an example of an attitude of anyone offering his or her services to our Hotel to all our beloved guests, as the vague definition of "unfriendly staff" does not help either side to substantiate a clear answer. We will be more than happy to have your exact report to this statement of yours, as we assure you that we will be quick and to the point by giving an excuse to your appreciated remarks. As we would be quick and to the point by finding a solution to your problem if you would only let us know during your staying with us. Many of our guests, we offer them, and is subject to availability, an upgraded room, something that we did also to you, dear guest. We thank you for your kind words. Dear guest Christina B, sadly our reports once again show no comment or any complaint from any guest of ours, concerning any person in our team, started from 2nd of April till the 31st of July. That is something that we can certificate back to you as our Hotel runs a Service/Safety ISO program, meaning that all detailed data of the performance for each of our co workers, is surveyed and given written to my office day by day. We do hope, that we will be able to fulfill your expectations in the near future once again, as we understand that our peoples' hospitality as well as positive attitude, in general, towards our guest is not questioned from you, as we do offer best of our services to all of our guests. We will remain at your kind disposal for any further information you might need, regarding our services. Thank you for your time Kiriaki Kostelidou Hotel Manager
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Check in dan check out sangat mudah dan lancar. Kamar yang baik ukuran, tetapi tempat tidur cukup keras dan setelah beberapa hari mulai menjadi tidak nyaman. Hal ini juga tidak mungkin untuk mandi tanpa lantai basah di batroom conpletely. Tidak ada wifi - wifi di kamar, hanya
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Tanggapan dari George K, Manager di Theophano Imperial Palace Hotel
Ditanggapi 21 Jul 2017
Dear Guest wkao10, firstly thank you for taking the time to write your feedback on your holiday experience at our Lti Theophano Imperial Palace Hotel. Our customer's comments are important to us as only through their objective observations, and remarks we are able to measure , correct our performance , improve certain aspects of service if necessary. We were regretful to learn from this writing that your perception of our resort did not comply with your needs. The whole team of our hotel put a lot of work to maintain the highest standards of service to let our guests feel always welcomed. We lament not being informed immediately about your needs, as we would looked for a quick and to the point solution, as well as an answer where needed, so as to fully enjoy your stay among us. Moreover, the passion for gastronomy being one of the prime pillars of our company, we strive to make meals one of the highlights of our guest's overall stay among us , therefore we were sorry to read that you were not satisfied with our buffets. although we would like to take the opportunity to point out that our Chefs prepare each day a wide array of sweet and salty, cold and hot options including International Cooking, Mediterranean , Greek, Italian cooking and for every day of the week a different style of cooking from all over the world, just to name a few, to cater for all requirements and please the most demanding guests of ours, we regret we were not able to conquer your expectations. Hoping you will give us the chance to show you that our goal as a team remains to satisfy all needs of our guests and make them feel most valued, we send you our warmest regards Your lti Theophano Imperial Palace Hotel Manager K.Kostelidou
Selengkapnya
Kami mendapat kamar dengan pemandangan. Saya mendengar laut dari kamar saya, tidur seperti bayi. Saya menikmati setiap menit. Imperial Palace Hotel Sternen benar-benar layak nama itu. Bila keluarga Anda memiliki waktu, Anda menghabiskan setiap hari dengan orang-orang yang peduli
Selengkapnya
Tanggapan dari George K, Manager di Theophano Imperial Palace Hotel
Ditanggapi 21 Jul 2017
Dear Guest Natasa K, thank you for taking the time to write your feedback on your holiday experience at our Lti Theophano Imperial Palace Hotel. Your objective comments remain important to us as obviously only through these remarks we will be able to measure our performance. Improving certain aspects of services, can happen only through your recommendations, which we always await with respect whenever guests are willing to let us know, during their staying with us or through their writing to us. The whole team of our hotel insists on putting a lot of effort to maintain the highest of service and to let our guest feel most valued. We will be happy to be able to welcome you once again to our Theophano Imperial Palace Hotel. Thank you for your kind words. Kind Regards For the lti Theophano Imperial Palace Hotel K.Kostelidou Hotel Manager
Selengkapnya
Hotel yang bagus dan lokasi kolam renang dll di pantai pribadi, sunbeds gratis dan payung. Semua sudah termasuk minuman dan snack es - krim dll yang bagus, namun makanan meskipun ada pilihan yang baik dari makanan yang semua cenderung hanya Lukas hangat, bahkan pada awal
Selengkapnya
Tanggapan dari George K, Manager di Theophano Imperial Palace Hotel
Ditanggapi 9 Jul 2017
Dear guest Lee b, thank you for taking the time to write your feedback on your holiday experience at our lti Theophano Imperial Palace Hotel, Your comments are important to us as well as some of your ideas on how we can improve our services. To your kind information we are letting you knowthat all our GHotels group of Hotels, are running a Health & Safety as well as Quality Management program-planning as well as a HACCP procedure plan that allow us to let you know that especially on your comment of our food temperature , we have a written data of exact temperature of all our selection of food and not only hot food but even our cold food. We till now to all our reports, except that report that refers to the 5th of May 2017 at 07;02AM where we were obliged to remove our selection of foods due to very high(!)temperatures of 3 selections of our morning buffet, never had any written detailed data of temperatures that are not allowing us to serve our selection of food. The last bus, line to Kallthea resort(1,5km far from our venue), is at exact 20:45pm driving through our main venue entrance every day till the 15th of October start from the 1st of May. The night entertainment, (Fridays beach party, Sunday disco party etc..dance nights every night, greek nights twice a week etc..)are starting every day ,except Wednesday at 21:30pm till the last guest leaves the place.. Dear Guest, hopefully we will be able to fulfill your expectations in the near future once again! Our main commitment is to offer the best vacation to our guests, based on the service provided by professionals and the delivery of high quality products, therefore we are always willing to guide you through our call center to make sure that you book once again in our hotel and to make all your wishes come true. Sending you our best of regards your Lti Theophano Imperial Palace Hotel Manager K. Kostelidou
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Kategori Album
Semua fotoWisatawanKamar & SuiteKolam Renang & PantaiBersantapPusat Bisnis & Ruang Acara
Foto profesional atas permintaan eksklusif dari TripAdvisorTheophano Imperial Palace Hotel
The Suite with Private Pool at Theophano Imperial Palace
Foto profesional atas permintaan eksklusif dari TripAdvisorTheophano Imperial Palace Hotel
The Deluxe Room at Theophano Imperial Palace
Foto disediakan oleh manajemenTheophano Imperial Palace Hotel
łazienka - kosmetyki super!
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Valarie, Nice to hear you enjoy my country so much. I would recommend you get in touch with the hotel management to ensure they can accommodate your needs to the fullest without any compromises. Regards John V.
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Tampilkan semua jawaban
Bonjour, quel est le tarif pour un massage dans le spa ? Et combien de temps dure-t-il ?
bonjour, je ne peux malheureusement pas vous répondre, car je n'ai pas eu l'occasion d'utiliser ce service
1 penilaian
Has anyone got an email address that works please
manager@theophanoimperial.gr rstheophano@ghotels.gr reservations@ghotels.gr
2 penilaian
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KISARAN HARGA
US$103 - US$504 (Berdasarkan Tarif Rata-Rata untuk Kamar Standard)
NAMA LAIN
theophano imperial palace hotel kassandratheophano imperial palace kassandra
LOKASI
YunaniKawasan MakedoniaHalkidiki RegionSolina
JUMLAH KAMAR
151
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