Spa Atlantis
Komentar pengguna
kmacbeth
Oleh kmacbeth
Truly not a Relaxing Spa Experience
1,0 dari 5 lingkaranMei 2024
I am writing this review with so much sadness..... My husband and I live in Reno, in Lakeridge and frequent the Atlantis for their amazing Restaurants - we love the Atlantis Steakhouse, Bistro Napa and anytime we have Family/Friends in town we take them there (easily several dozen times!). So my Husband of 38 years bought me an Atlantis Gift Card as a Christmas Present to use at the Atlantis Spa as it is the most highly rated Spa in Reno. I decided to use it this week as my Daughter came up from San Diego for Mother's Day and what better way to have some Mother/Daughter time, right? We booked Massages and thought we would enjoy the 'Spa Experience' that the Atlantis is known for. When we arrived we found that the Spa pool was out of service. Okay, fine (but not really) - we went to the outdoor pool that was filled with Moms and Kids. Again, no biggie, kinda, not really? My Daughter and I wanted to order a Drink. There wasn't anyone out at the Pool Area (with the Moms and kids) that was available to take a drink order. So we went back in to the 'non-operational Spa pool' area, finally we were able to order a Drink, they said 20 minutes. Okay, we thought it would work, should be here before our scheduled treatments, and yes they were. However.... this is where everything went sideways. We received the drinks and the guy asks for payment. I am in a bathing suit with a robe and towel, did not bring my wallet, credit card. He said he would come back. Then we went back in to get ready for our Massages. I am in the 'Relaxation Room' waiting for my Massage and the Masseuse called for me at the same time as a Spa Representative was there asking for me to pay my 'Room Service Bill'. I am at that point just in my Robe and asked if we could settle this later (again, this is just a charge for 2 drinks). So I get done with my Massage and I'm truly relaxed - I am about to go into the Steam Room and the Spa Staff are right there again, asking me to settle my 'Room Service Charge'. So the relaxation/calm that I just experienced vanished. Okay so wait - why can't you just add 2 drinks to our tab at the Spa? Why do you want to make a Guest feel so Uncomfortable, incessantly asking to pay? Why make this a truly unpleasant Experience? I wanted to have the 'Atlantis Spa Experience'. I will never go there again (will go back to the Peppermill), nor will I ever go to any of their Restaurants ever again. Save your $$ - definitely not a true Spa Experience. Lastly, the locker area is small/cramped and quite uncomfortable undressing/dressing if more than 3 people are in there, the waiting area also small/cramped. I have been to way better Spas over the years, not sure why the Atlantis Spa is so highly rated.....

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Sempurnakan daftar ini
Area
Alamat
Hubungi langsung

4.5
4,5 dari 5 lingkaran205 ulasan
Luar biasa
160
Sangat bagus
25
Biasa
7
Buruk
6
Sangat buruk
7

n2r49rs
Palm Desert, CA700 kontribusi
1,0 dari 5 lingkaran
Jun 2024 • Pasangan
I booked massage appointments for my wife and I. Their online spa menu showed the price at $190 for a 90 minute Swedish massage. After making the reservation I wanted to confirm the price. She told me it was $215. I said that I can send you the pdf of your spa menu that your website shows $190 but Cheyanne had no interest in me sending it to her. I asked to speak to the manager (Savannah) who called me in about an hour or so. She told me the price was $215 and that is what the website showed. Sure enough, it got changed between when I first called and when the manager called. Once again, Savannah also had no interest in seeing what I had which by the way was time stamped. So, my feedback is this was super sneaky and certainly lacked any integrity and ownership. Not my kind of place I want to do business with. Own up to it and make an. Exception. Very short sighted .
Ditulis pada 15 Juni 2024
Ulasan ini adalah opini subjektif dari anggota Tripadvisor, bukan dari Tripadvisor LLC. Tripadvisor melakukan pemeriksaan terhadap ulasan.

kmacbeth
2 kontribusi
1,0 dari 5 lingkaran
Mei 2024 • Keluarga
I am writing this review with so much sadness..... My husband and I live in Reno, in Lakeridge and frequent the Atlantis for their amazing Restaurants - we love the Atlantis Steakhouse, Bistro Napa and anytime we have Family/Friends in town we take them there (easily several dozen times!). So my Husband of 38 years bought me an Atlantis Gift Card as a Christmas Present to use at the Atlantis Spa as it is the most highly rated Spa in Reno. I decided to use it this week as my Daughter came up from San Diego for Mother's Day and what better way to have some Mother/Daughter time, right?

We booked Massages and thought we would enjoy the 'Spa Experience' that the Atlantis is known for. When we arrived we found that the Spa pool was out of service. Okay, fine (but not really) - we went to the outdoor pool that was filled with Moms and Kids. Again, no biggie, kinda, not really? My Daughter and I wanted to order a Drink. There wasn't anyone out at the Pool Area (with the Moms and kids) that was available to take a drink order. So we went back in to the 'non-operational Spa pool' area, finally we were able to order a Drink, they said 20 minutes. Okay, we thought it would work, should be here before our scheduled treatments, and yes they were.

However.... this is where everything went sideways. We received the drinks and the guy asks for payment. I am in a bathing suit with a robe and towel, did not bring my wallet, credit card. He said he would come back. Then we went back in to get ready for our Massages. I am in the 'Relaxation Room' waiting for my Massage and the Masseuse called for me at the same time as a Spa Representative was there asking for me to pay my 'Room Service Bill'. I am at that point just in my Robe and asked if we could settle this later (again, this is just a charge for 2 drinks). So I get done with my Massage and I'm truly relaxed - I am about to go into the Steam Room and the Spa Staff are right there again, asking me to settle my 'Room Service Charge'.

So the relaxation/calm that I just experienced vanished. Okay so wait - why can't you just add 2 drinks to our tab at the Spa? Why do you want to make a Guest feel so Uncomfortable, incessantly asking to pay? Why make this a truly unpleasant Experience? I wanted to have the 'Atlantis Spa Experience'. I will never go there again (will go back to the Peppermill), nor will I ever go to any of their Restaurants ever again. Save your $$ - definitely not a true Spa Experience.

Lastly, the locker area is small/cramped and quite uncomfortable undressing/dressing if more than 3 people are in there, the waiting area also small/cramped. I have been to way better Spas over the years, not sure why the Atlantis Spa is so highly rated.....
Ditulis pada 15 Mei 2024
Ulasan ini adalah opini subjektif dari anggota Tripadvisor, bukan dari Tripadvisor LLC. Tripadvisor melakukan pemeriksaan terhadap ulasan.

WillWriteReviews
San Francisco4 kontribusi
1,0 dari 5 lingkaran
Apr 2024 • Sendiri
tl;dr The spa is run by clowns. You won't have a relaxing time and likely won't receive the services you paid for.

I'm local and have been to Spa Atlantis probably a dozen times. I WANT to like this spa. Its close to my house and they have a locals discount. However, after many visits and many problems, I'm completely done here. There are so many other great spas to choose from, its just not worth it. Peppermill and GSR are both a little farther for me, but WAAAAY more reliable.

This place is so terribly mismanaged. They get appointment times wrong. They get services wrong. It is just totally disorganized. No one can help you with anything, or answer even basic questions. The employees just seem spacey and out of it. There's a 50/50 chance you won't get the appointment you requested on a given visit.
Most recently, I arrived early for my massage appointment. After waiting for 10 minutes for the attendant to finish on the phones, I'm told that the female provider I requested is not in that day, so I will have a male provider. I told them I wasn't OK with a male provider. They had no other appointments that day, so I requested a refund. I was told NO by the attendant saying refunds are not available within 4 hours of appointment time. My option was take the massage I didn't want, or nothing. Sadly, this kind of thing seems typical at Spa Atlantis.

So the service I paid for is not available, and I can't get a refund. I asked to speak to the manager. I was told that all managers are busy in a meeting and I could have a seat and wait for them to be done. Their meeting would be over at 11:00 (it was 9:00AM)... They expected me to wait for 2 hours to speak to the manager, and continued to refuse a refund.

I called my credit card company and disputed the charge, so I know I'll get my money back. After more than a dozen visits, I've just had it. Too many better options to choose from, and they treat customers well.
Ditulis pada 25 April 2024
Ulasan ini adalah opini subjektif dari anggota Tripadvisor, bukan dari Tripadvisor LLC. Tripadvisor melakukan pemeriksaan terhadap ulasan.

BuffaloRunIP
Island Park, ID17 kontribusi
4,0 dari 5 lingkaran
Mar 2024 • Pasangan
New censors said we Smoked in the room and never did. They charged us $282.50 for cleaning fee. We are mad but paid the fee.
Ditulis pada 30 Maret 2024
Ulasan ini adalah opini subjektif dari anggota Tripadvisor, bukan dari Tripadvisor LLC. Tripadvisor melakukan pemeriksaan terhadap ulasan.

Lindsay C
Reno, NV2 kontribusi
5,0 dari 5 lingkaran
Des 2023 • Sendiri
Kevin Williams and the Spa Atlantis are top notch. Kevin's massages are what I look forward to on a bi-weekly basis. He is a complete professional. I have referred friends to him as well looking for the best masseuse in the Reno, Nevada area. Look no further, Kevin is truly the best.
Ditulis pada 9 Desember 2023
Ulasan ini adalah opini subjektif dari anggota Tripadvisor, bukan dari Tripadvisor LLC. Tripadvisor melakukan pemeriksaan terhadap ulasan.

Sue H.
Ada13 kontribusi
5,0 dari 5 lingkaran
Okt 2022 • Teman
Best spa ever. Customer service is exceptional. They use top products for services. Very clean facility. Gift shop is fun.
Ditulis pada 30 Oktober 2022
Ulasan ini adalah opini subjektif dari anggota Tripadvisor, bukan dari Tripadvisor LLC. Tripadvisor melakukan pemeriksaan terhadap ulasan.
Good afternoon 773sueho, thank you very much for writing this review and sharing it with us here on TripAdvisor. We're happy to hear that you had a wonderful experience at the Atlantis Spa. We look forward to welcoming you back again soon!
Ditulis pada 9 November 2022
Tanggapan ini adalah opini subjektif dari perwakilan manajemen, bukan dari Tripadvisor LLC.

Heath H
2 kontribusi
5,0 dari 5 lingkaran
Sep 2022 • Pasangan
I has my first ever Swedish massage and can't put into words how awesome it was. Paula explained everything and made me feel very comfortable. The hour flies by!

The amenities are very clean. Paula was extremely professional. You can't help but walk away relaxed. It was a great experience. I can't wait to get back to Reno and do this again!
Ditulis pada 22 September 2022
Ulasan ini adalah opini subjektif dari anggota Tripadvisor, bukan dari Tripadvisor LLC. Tripadvisor melakukan pemeriksaan terhadap ulasan.

godsbooboo
Incline Village, Nv153 kontribusi
4,0 dari 5 lingkaran
Jan 2022
I was pleasantly surprised yesterday (January 25) when I visited this spa. It has significantly improved since the last time I reviewed it. The women's shower area and lounge are very clean and kept up now; towels and blankets are refreshed in the lounges.
My only complaint would be against the groups of females who have loud group conversations in the women's lounge and the other lounge areas. Out of consideration for everyone in each lounge it would be so nice to be able to relax without the loud voices.
Ditulis pada 26 Januari 2022
Ulasan ini adalah opini subjektif dari anggota Tripadvisor, bukan dari Tripadvisor LLC. Tripadvisor melakukan pemeriksaan terhadap ulasan.

Bianca A
1 kontribusi
5,0 dari 5 lingkaran
I scheduled a 90 minute deep tissue massage with the spa as part of a girls day out and it was the best massage I had in a long time. I had a male masseuse, Kevin, and he was absolutely amazing! The level of courtesy and professionalism he provided was by far the best and very much appreciated. I don't usually treat myself to spa days often, but I will definitely be coming back here and requesting Kevin for my masseuse. If you are in need of a really good massage or are just visiting the area and want to check out the spa, Atlantis should be your first choice! Enjoy every minute of your visit because it's well worth it.
Ditulis pada 17 Januari 2022
Ulasan ini adalah opini subjektif dari anggota Tripadvisor, bukan dari Tripadvisor LLC. Tripadvisor melakukan pemeriksaan terhadap ulasan.

Syl C
Sparks, NV3 kontribusi
5,0 dari 5 lingkaran
Something for everyone. Spa, pool, arcade, poolside dining, and friendly casino attendants.
Holiday gift to family include a stay at the Atlantis Resort and Casino. Much needed "Spa Day" after holiday hustle and bustle.
Ditulis pada 1 Januari 2022
Ulasan ini adalah opini subjektif dari anggota Tripadvisor, bukan dari Tripadvisor LLC. Tripadvisor melakukan pemeriksaan terhadap ulasan.

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Spa Atlantis (Reno, NV) - Review - Tripadvisor

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