Hard to find as down a small dirt road and no sign. The ambience is nice. Sadly, the staff hardly speak English. Nothing offered beforehand - like a tea? Maybe washing the feet? - nothing offered afterwards. Clothes of the masseuse were not clean - looks like she maybe sat outside for lunch, as they do in Kuta. First there was no music, then some quite faint, stopped again later. I had a hot stone massage which was very good. Had booked 90 mins - was only 75 mins in the end. Hope they can improve a bit on the overall service and cleanliness. Room to improve but recommended for Kuta and will be back.