Charles & Keith
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2.5
2,5 dari 5 lingkaran56 ulasan
Luar biasa
11
Sangat bagus
16
Biasa
0
Buruk
2
Sangat buruk
27

Freedom00076614555
1 kontribusi
1,0 dari 5 lingkaran
Mei 2024 • Keluarga
Don’t buy anything from Charles and Keith . They have worst quality of heels and customer service is worst . I bought heels from them on 3rd may , Mumbai Kurla branch . I wore it once and got shoe bite on front and back both plus cracks /dent on front /back of the sole . They literally harras customers . They don’t provide exchange / refund / store credit and one of their employee Meghna is okay with customers filing consumer complaint and I have just done it
Ditulis pada 18 Mei 2024
Ulasan ini adalah opini subjektif dari anggota Tripadvisor, bukan dari Tripadvisor LLC. Tripadvisor melakukan pemeriksaan terhadap ulasan.

Resort42379935623
1 kontribusi
2,0 dari 5 lingkaran
Des 2023 • Pasangan
I was at JEM outlet on 20th Dec evening at 8.51pm choosing a wallet for my daughter. Customer service lacking at JEM Outlet by staff Pan Yang. I approached Pan Yang to enquire the price of an item. She told me the price of the item and she took the item and showed it to another customer immediately. When she was informed immediately that I am looking at the item and inquiring price ; she just stared at me without any further assistance. Very disappointed with your sales service in this branch.

I have to have my praise to Mr Aziz. He helped me with my item and apologised on behalf of Pan Yang and explained that she maybe busy with another customer. Hence, overlook my request. However, It her attitude that proven she is lacking in her service. She is serving another customer who buy more items she can let me know to look for another staff for help. How can she take the item from me ignore me after telling the price. Immediately pass my item to another customer. The store should look at the cctv. I have the receipt of purchase to proved the time and date.
Ditulis pada 21 Desember 2023
Ulasan ini adalah opini subjektif dari anggota Tripadvisor, bukan dari Tripadvisor LLC. Tripadvisor melakukan pemeriksaan terhadap ulasan.

JAMz61
London, UK27 kontribusi
1,0 dari 5 lingkaran
Sep 2023 • Sendiri
Bought a handbag for my wife. Within a month the clasp for the strap at one end had come loose. Don't waste your money.
Ditulis pada 23 November 2023
Ulasan ini adalah opini subjektif dari anggota Tripadvisor, bukan dari Tripadvisor LLC. Tripadvisor melakukan pemeriksaan terhadap ulasan.

OSY225
Miami, FL79 kontribusi
1,0 dari 5 lingkaran
Jan 2023 • Sendiri
VERY POOR QUALITY; NEVER AGAIN

922997852

I had bought 2 pairs of these flats from Charles & Keith (one in black and this other one in nude) in Jan.

This nude pair has not been worn and it has disintegrated as shown.
I had worn the black pair and it was also in the same state.
I had to throw both away.

I then provided feedback to Customer Service via their website.
Before you read further on their response, please do NOT expect the shoes to last more than 9 months (since it was highlighted that I had bought it 9 months ago)

This is the response: this pair of shoes s purchased in January 2023, which is more than nine months.

Do allow us to take this opportunity to share with you that the materials of the bags and shoes (even genuine leather) do change - in the expert's words, they "re-constitute" - if the item is not used for a period of time, and especially if they have not been used at all previously.

You may wish to know that as each product has a certain shelf life and various factors that may contribute to the different state of its condition through usage, as such, we have included the finding for your reference:

Dry & Stiffen out Faux Leather/Leather - Dry humidity and hot weather causes Faux leather/leather to stiffen up and crack. Natural moisture inside the leather is drained out indefinitely by the weather conditions.

Receiving updates from our department concerned after they reviewed the picture of the item, we deeply apologize as the peeling off of the Faux Leather is classified as an irreparable condition. We are unable to assist with any repair or replacement as the cause is not due to a manufacturing issue but an external factor (Due to the aging process).

However, if the item is purchased within 6 months an exchange may be honored on a case-to-case basis. (Accompanied by the official transaction receipt issued by CHARLES & KEITH)
Ditulis pada 21 November 2023
Ulasan ini adalah opini subjektif dari anggota Tripadvisor, bukan dari Tripadvisor LLC. Tripadvisor melakukan pemeriksaan terhadap ulasan.

Kylie
Singapura1 kontribusi
1,0 dari 5 lingkaran
Apr 2023 • Sendiri
The shopping experience in the store was very normal, and I thought that CK would be very good. Is just like Bata going there to buy the shoes, but the price is definitely not Bata pricing. Their customer service is the same level as Bata, just very normal. definitely won't be coming back.
Ditulis pada 12 November 2023
Ulasan ini adalah opini subjektif dari anggota Tripadvisor, bukan dari Tripadvisor LLC. Tripadvisor melakukan pemeriksaan terhadap ulasan.

me12342017
London, UK14 kontribusi
1,0 dari 5 lingkaran
Sep 2023 • Sendiri
Shoes are so cheap for the price charged, absolutely not worth it. Bought online and returned (at my own cost) on the same day received. That was nearly 5 weeks ago and have heard nothing about my refund despite them being received weeks ago. Looking at other reviews I am not hopeful of getting my money back…
Ditulis pada 6 November 2023
Ulasan ini adalah opini subjektif dari anggota Tripadvisor, bukan dari Tripadvisor LLC. Tripadvisor melakukan pemeriksaan terhadap ulasan.

Taylor V
1 kontribusi
1,0 dari 5 lingkaran
Okt 2023 • Sendiri
DO NOT BUY FROM THIS PLACE!!! I made an online order for some shoes on October 8th. It took them 3 days to even ship the item after the order. Their website says orders will be received in 4-6 days. It has been 2 weeks and I have nothing with no response from anyone at the company. I will likely have to issue a chargeback on my card now that I am reading the horror stories of people never receiving their items or refunds. Despicable.
Ditulis pada 20 Oktober 2023
Ulasan ini adalah opini subjektif dari anggota Tripadvisor, bukan dari Tripadvisor LLC. Tripadvisor melakukan pemeriksaan terhadap ulasan.

Anju J
1 kontribusi
1,0 dari 5 lingkaran
Sep 2023 • Sendiri
I bought a pair of shoes online from Charles&Keith USA. While ordering i nowhere saw that the product is going to be delivered from singapore and in case of return will have to ship it to some other state in USA. It cost me almost half of my product amount. RIP Charles&Keith i was a fan!
Ditulis pada 17 Oktober 2023
Ulasan ini adalah opini subjektif dari anggota Tripadvisor, bukan dari Tripadvisor LLC. Tripadvisor melakukan pemeriksaan terhadap ulasan.

Maryam R
1 kontribusi
1,0 dari 5 lingkaran
Apr 2023 • Sendiri
I wanted to share my recent experience with Charles & Keith, and it's been nothing short of frustrating. I returned some items I purchased from them back in May because I realized the quality didn't match the price.

I've reached out to their customer support SiX times about my return status, and I've hit a brick wall. It's honestly infuriating that I've had to invest so much time and energy just to get a refund for items that clearly weren't up to par.

I've given up. This whole situation feels like a scam to me. I wasted $200 on what seems to be a garbage company with absolutely no accountability.
Ditulis pada 9 Oktober 2023
Ulasan ini adalah opini subjektif dari anggota Tripadvisor, bukan dari Tripadvisor LLC. Tripadvisor melakukan pemeriksaan terhadap ulasan.

Josephine F
1 kontribusi
1,0 dari 5 lingkaran
Mei 2023 • Sendiri
My daughter purchased shoes for her grad in May 2023. They were too small and she returned them the next day. It is now September 2023 and the refund has not been processed. I’ve just read other reviews with the same issue. Do not order online from Singapore..maybe they resell in some underground market????
Ditulis pada 21 September 2023
Ulasan ini adalah opini subjektif dari anggota Tripadvisor, bukan dari Tripadvisor LLC. Tripadvisor melakukan pemeriksaan terhadap ulasan.

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Charles & Keith (Singapura) - Review - Tripadvisor

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