Tourist Office Point

Tourist Office Point ulasan, Vilamoura

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5.0
192 ulasan
Luar biasa
173
Sangat bagus
12
Biasa
5
Buruk
1
Sangat buruk
1

Jules3377
Cwmbran, UK408 kontribusi
Vilamoura bikes.com based in the marina are excellent. We rented two good quality e bikes for a day at a sensible price. Helpful people and very easy to deal with.
Ditulis pada 26 Juni 2022
Ulasan ini adalah opini subjektif dari anggota Tripadvisor, bukan dari TripAdvisor LLC.

Lauralong5150
Westhoughton, UK4 kontribusi
Jun 2022 • Keluarga
We didn’t do the bike tour then horse riding. We just did the horse riding experience. Most definitely a very scary and unsafe activity. We booked and paid for 4 people to ride on the beach in the sunset. Something on my bucket list after loving and owning horses for many years myself. I took my daughter who is a very capable rider, along with my friend and her daughter. On arrival at the stables we where greeted by a man that couldn’t speak any English (I feel as English we can be rude and ignorant expecting everyone to understand us) so by the by the taxi driver did some translating and off the taxi driver went. The stable man proceeded to point out our already tacked up horses out, my non riding friend was first to be put on her horse. Whilst he was preparing her I was begging for helmets for the 4 of us. He just kept repeating “no, no, very calm” I didn’t care if he thought this safety comes first everytime. He then went on to put two children on one horse. He unclipped my friends horse which started to spin around and throw its head in the air. From my experience with was a sign the horse was threatening to rear up. The man would not get my friend off who was now scared and a the point of crying so my husband held the horse and help her down. The man did not look impressed. So off we went with two horses, myself on mine and two little girls on another. He proceeded to walk in front of us talking on his mobile phone and I was shouting to him to hold the horse the children where on… again the response was “no, no, very calm” in the end I had to really shout at him to hold the children. He may have trusted those horses but at the end of the day they are flight animals if spooked and with no protection on anything could happen. We turned a corner to be greeted by a very angry pack of dogs starting to bound toward us (the rest of our party was on foot following) the dogs looked really vicious and my son who was on foot became very anxious and scared leading him to cry. I’d had enough now and wanted to get off to each request of me begging to get off all I got was “no,no,very calm” we eventually arrived at the beach and as soon as safe enough I dismounted and grabbed the children off. It was hell on earth and lasted around 25mins. This whole experience for 4 of us cost €260!!! The following day we headed to TOP attractions to complain and we wanted our money back! My husband very calmly explained everything that happened and the lady in the shop called the manager….. the manager, well he screamed and shouted on the phone to my husband refusing to take any responsibility and told us we had to go back to the horse place and take it out with him. The manager was on the defensive from the beginning so I’m wondering if they have had these sort of complaints before. I would not and will not trust this place ever again and I advise anyone thinking of doing any activities to book an experience with the lovely people at the tourist booking attractions on the same side as these con men. DO NOT BOOK WITH THESE PEOPLE!!!!!
Ditulis pada 12 Juni 2022
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TOP Bikerent V
Dear Laura We work since 2015 in the sector of tourism activities and we are partners with more than 100 companies providers of holiday experiences in the region of the Algarve. The costumer feedback is very important for us to evaluate the quality of service given my the providers of the holiday experiences to review the continuation of the partnership. Regarding the holiday experience of the Horse Riding with the duration of 1h30 minutes on the sunset provided by the company Algarve Lusitano and sell by us in Tourist Office Poin Vilamoura we want to clarify some facts regarding this service: Mr Leonel Santos is the guide and representative of Algarve Lusitano is an experience horse rider that give classes to adults and children's for more than 20 years and inclusive was national and european champion of work equitation and does horse riding tours in the past 5 years. Mr Leonel Santos during the 5 years of tours with clients never had a complaint so serious like this one. So Mr Leonel intends to clarify all the issues presented one by one. Regarding the helmets, Mr Leonel Santos told us that he provided 4 helmets for the group of four. But only children's used the helmets, the adults didn't want to use the helmets by their own choice. We advice Mr Leonel Santos to have Term of responsibility for clients to sign when they don´t use helmets by their own choice. For this situations doesn't happen again. Regarding 2 children's in the same horse. One of the adults didn't feel very comfortable on the horse because when she was initially in the horse, the horse moved a little and because of that, she didn't do the tour by her own choice. The other adult did the normal tour without any problems. Mr Leonel at the time decided in terms of security that the young children was best to go with the other children that had already some experience in the same horse with Mr Leonel always grabbing the horse during the tour unless when received 2 quick calls but never putting in risk the children´s. When the horses was getting out of the beach after the sunset, one of the adults that was not riding the horses asked Mr Leonel to stop there close to Restaurant Temperus and put an end to the tour to catch a Taxi there and not on the stables where supposed to end the tour. Because during the tour, on foot, by the off road tracks in the pine tree area on the way to the beach, there was one adult walking with a baby car with a baby and another adult with a children during the entire tour. A situation that is never recommended but they did that by their own choice. Mr Leonel Santos in fact does not speak fluently English and apologize for that. When he said "calm, calm, calm", was always regarding that horses are trained and calm. When you contact me in Tourist Office Point to do the complaint, i was not present at the shop at the moment, but i talked with you by the phone that staff call me. I tried to clarify the situation with Mr Leonel Santos also by phone. I never had a complaint like in the past 3 years we work with Algarve Lusitano. The way you describe the situation, was everything bad from the beginning until the end of the tour and you was demanding a refund and talking loud in our shop and talking with other clients to not trust us. The way you always describe the situation was not with good intentions. But because of the lack of communication regarding Mr Leonel Santos talking English. Mr Leonel Santos decided to refund you in 65€ regarding one of the horses. But you didn't accept that and you keep asking more refund treating to do bad reviews. Than you said that if the company did one more refund of 65€ you will no to do any bad reviews and go way. Mr Leonel agreed with total refund of 130€ regarding the 2 persons on the horse riding. My surprise when i read this review with a description of all the situation in a negative and adulterated way. You never had any good intentions since the beginning when you explained all the situation just to have a refund and never mentioned on the review that we tried to solve the situation in the best way we could and that you received a refund of 130€.
Ditulis pada 16 Juni 2022
Tanggapan ini adalah opini subjektif dari perwakilan manajemen, bukan dari TripAdvisor LLC.

jonno76
1 kontribusi
Mei 2022
Excellent service. We hired an electric scooter and a bike for a ride around the marina. we had great fun although the battery on the scooter didn't last the full hour but I did have it on the highest setting and am a tad overweight!!!!
Ditulis pada 31 Mei 2022
Ulasan ini adalah opini subjektif dari anggota Tripadvisor, bukan dari TripAdvisor LLC.
TOP Bikerent V
Thanks for your feedback. I hope to see you next time you come to Algarve. All the best
Ditulis pada 16 Juni 2022
Tanggapan ini adalah opini subjektif dari perwakilan manajemen, bukan dari TripAdvisor LLC.

Suzanne
Athlone, Irlandia29 kontribusi
Absolutely brilliant service. We hired two electric bikes and they were very well maintained and made everywhere so accessible. Dayana gave us loads of suggestions, was extremely helpful and so nice. I would definitely recommend this place. Thank you Dayana for all your help!
Ditulis pada 21 April 2022
Ulasan ini adalah opini subjektif dari anggota Tripadvisor, bukan dari TripAdvisor LLC.
TOP Bikerent V
Thanks for your honest and kind review about Dayane. We hope to see you soon again. All the best Jorge
Ditulis pada 22 April 2022
Tanggapan ini adalah opini subjektif dari perwakilan manajemen, bukan dari TripAdvisor LLC.

Andrew F
Rugeley32 kontribusi
Mar 2022 • Sendiri
Excellent service with a good mountain bike and helpful ideas about where to ride. Many thanks - highly recommended
Ditulis pada 22 Maret 2022
Ulasan ini adalah opini subjektif dari anggota Tripadvisor, bukan dari TripAdvisor LLC.
TOP Bikerent V
Thanks Andrew. I hope to ser you soon. All the best
Ditulis pada 24 Maret 2022
Tanggapan ini adalah opini subjektif dari perwakilan manajemen, bukan dari TripAdvisor LLC.

Jackie C
1 kontribusi
Nov 2021 • Pasangan
We rented two electric bikes. Advised of routes to take. Received instructions for use of bike. We had a fabulous cycle to Faro island for lunch. Beautiful scenery on route. Highly recommend. Many thanks 😄
Ditulis pada 17 Desember 2021
Ulasan ini adalah opini subjektif dari anggota Tripadvisor, bukan dari TripAdvisor LLC.
TOP Bikerent V
Thanks for your honest review. Hope to see you soon. All the best
Ditulis pada 18 Desember 2021
Tanggapan ini adalah opini subjektif dari perwakilan manajemen, bukan dari TripAdvisor LLC.

Neil S
1 kontribusi
Okt 2021 • Pasangan
Great guide, well maintained bikes, breathtaking scenery, learnt lots about the local area through the guides local knowledge, got the opportunity to feed some donkeys and drink some great tasting coffee in a local village! Would highly recommend to couples, families of all ages and solo travellers looking to experience the more rural areas of Portugal and get back to nature. Perfect morning out!
Ditulis pada 28 Oktober 2021
Ulasan ini adalah opini subjektif dari anggota Tripadvisor, bukan dari TripAdvisor LLC.
TOP Bikerent V
Thanks for your honest review. All the best
Ditulis pada 18 Desember 2021
Tanggapan ini adalah opini subjektif dari perwakilan manajemen, bukan dari TripAdvisor LLC.

Caroline P
9 kontribusi
Okt 2021 • Pasangan
We had a great experience renting paddleboards from TOP Algarve, reasonable price for 24h hire. Lots of information from the kiosk which made it an easy and exciting experience! Thank you TOP Algarve!
Ditulis pada 7 Oktober 2021
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TOP Bikerent V
You are always welcome my friend. All the best
Ditulis pada 7 Oktober 2021
Tanggapan ini adalah opini subjektif dari perwakilan manajemen, bukan dari TripAdvisor LLC.

Adam A
Ilkeston, UK3 kontribusi
Fantastic experience. We originally rented the electric scooters for a day however there was a problem with the battery on one as it would only hold charge for 15 minutes. The lady dealt with it in an excellent manner and provided us with e-bikes instead (as all the other scooters were occupied). We used the bikes and drove up to view the super expensive villas and the old town area, e-bikes making light work of the hills. Would 100% recommend and we will be returning again on our next visit for sure.
Ditulis pada 4 Oktober 2021
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TOP Bikerent V
Thanks for your feedback. I hope to see you soon. All the best
Ditulis pada 7 Oktober 2021
Tanggapan ini adalah opini subjektif dari perwakilan manajemen, bukan dari TripAdvisor LLC.

Pete
Quinta do Lago, Portugal2 kontribusi
We rented two E-Bikes for the day including helmets, locks and phone holder to use for google maps. However, we rarely needed to use this due to the excellent directions and landmark info provided by the staff. We cycled ~40km from Vilamoura Marina to Faro, via Quarteira, Ancao, Quinta do Lago and Faro Beach, also taking in the natural beauty along Ria Formosa Natural Park. We opted to pay the extra €5 to have the e-bikes for the full day instead of just 3 hours. This allowed us to have lunch at the Bold Octopus restaurant on Quinta do Lago beach (somewhere I would definitely recommend but book in advance). We will definitely hire bikes again and will have no hesitation in returning here to do so.
Ditulis pada 24 September 2021
Ulasan ini adalah opini subjektif dari anggota Tripadvisor, bukan dari TripAdvisor LLC.

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