Marella

Marella ulasan, Syracuse

Toko Barang Khusus & Suvenir
Komentar pengguna
Marella Dream
Mar 2019
This is an honest but disappointing review for me to write. Sailed on the Dream two years ago on a relocation cruise from the Caribbean to Spain..enjoyed so much that we booked Canaries cruise on the Dream followed by hotel stay in Tenerife. What a change we found. Ship really tired and needing a lot of TLC, a few unpleasant smells around for the whole week although ship appears clean. Staff were rushed off their feet and never seemed to get on top of things. Assume less staff to cut costs but it doesn't work, but they still always had a smile. Lido & Sirens restaurants were fine during the day..food fine, however, evenings in Orion restaurant was a whole different ball game. Open dining great for passengers but a nightmare for staff. Constant queues to be seated..never at the same table twice so you didn't get to know your waiting staff. There didn't seem to be a maitre D to oversee operations as on previous trip. Long waits for drinks orders to be taken and received, even water was an issue some nights. Food alright but not a patch on two years ago..but we didn't starve! Booked Mistrals Restaurant as loved last time and were not disappointed..food fabulous and attentive waiting staff..worth every penny of the cover charge. Cabin was fine..plenty of space..comfy bed/pillows and kept spotless by our lovely steward Angelito. Again..needs upgrading. Entertainment was nothing special..nothing against the staff, they work so hard but it was childish on occasion and not for us. All in all we did not enjoy this cruise and would not sail on the Dream and possibly not Marella Cruises again . Had recommended this ship to friends and are now worried they will have the same experience as we did. Transfer from ship to hotel went like clockwork.

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2.5
2 ulasan
Luar biasa
0
Sangat bagus
0
Biasa
1
Buruk
1
Sangat buruk
0

Ballochlass
Skotlandia, UK9 kontribusi
Marella Dream
Mar 2019 • Pasangan
This is an honest but disappointing review for me to write.
Sailed on the Dream two years ago on a relocation cruise from the Caribbean to Spain..enjoyed so much that we booked Canaries cruise on the Dream followed by hotel stay in Tenerife.
What a change we found. Ship really tired and needing a lot of TLC, a few unpleasant smells around for the whole week although ship appears clean.
Staff were rushed off their feet and never seemed to get on top of things.
Assume less staff to cut costs but it doesn't work, but they still always had a smile.
Lido & Sirens restaurants were fine during the day..food fine, however, evenings in Orion restaurant was a whole different ball game. Open dining great for passengers but a nightmare for staff. Constant queues to be seated..never at the same table twice so you didn't get to know your waiting staff. There didn't seem to be a maitre D to oversee operations as on previous trip. Long waits for drinks orders to be taken and received, even water was an issue some nights. Food alright but not a patch on two years ago..but we didn't starve! Booked Mistrals Restaurant as loved last time and were not disappointed..food fabulous and attentive waiting staff..worth every penny of the cover charge.
Cabin was fine..plenty of space..comfy bed/pillows and kept spotless by our lovely steward Angelito. Again..needs upgrading.
Entertainment was nothing special..nothing against the staff, they work so hard but it was childish on occasion and not for us.
All in all we did not enjoy this cruise and would not sail on the Dream and possibly not Marella Cruises again . Had recommended this ship to friends and are now worried they will have the same experience as we did.
Transfer from ship to hotel went like clockwork.
Ditulis pada 6 April 2019
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