I've send a brand new suitcase to my holiday adress. It arrived as totally scratched dirty and absolutely mistreated. All the people who have handled my former brand new buetyful Suitcase must have been very ruff and aggressive. I give -000000000 points. It also seems impossible to get hold to the customer service. They know how to brush their customers off. Very very bad service !

Hermès is also available at Frankfurt Airport - next to the shop in Frankfurt city center on Goethestrasse. A pretty good selection, friendly service. If your flight is delayed again, you can have a look around here - and, like me, buy an expensive but stylish tie. Even if you rarely wear them these days.