Diptyque
11:00-19:00
Senin
10:00 - 20:00
Selasa
10:00 - 20:00
Rabu
10:00 - 20:00
Kamis
10:00 - 20:00
Jumat
10:00 - 20:00
Sabtu
10:00 - 20:00
Minggu
11:00 - 19:00
Area
Alamat
Kawasan: 5th Arr. - Panthéon
Cara mencapai lokasi
  • Hôtel de Ville • berjarak 2 menit berjalan kaki
  • Pont Marie • berjarak 6 menit berjalan kaki
Hubungi langsung

3.5
3,5 dari 5 lingkaran76 ulasan
Luar biasa
38
Sangat bagus
10
Biasa
6
Buruk
4
Sangat buruk
18

flo A
Chicago, IL8 kontribusi
5,0 dari 5 lingkaran
Jan 2024 • Sendiri
Lovely display of the wide range of Diptyque candles and perfumes.
I got more details on the notes and inspirations. Such deep scents for different moments.
An experience worthwhile. I also visited the London Store nicely tucked in Covent Garden.
Ditulis pada 10 Maret 2024
Ulasan ini adalah opini subjektif dari anggota Tripadvisor, bukan dari Tripadvisor LLC. Tripadvisor melakukan pemeriksaan terhadap ulasan.

Richard H
2 kontribusi
5,0 dari 5 lingkaran
Jul 2023
My wife is delighted with the customer care she has received from GG, Simon and Mary. All three based in Paris but spoken to by phone with reference to (UK) online purchases and questions. Quality products with the best customer care and lovely packaging. Perfect, couldn’t have been better.
Ditulis pada 14 Agustus 2023
Ulasan ini adalah opini subjektif dari anggota Tripadvisor, bukan dari Tripadvisor LLC. Tripadvisor melakukan pemeriksaan terhadap ulasan.

Igor V
Inggris Raya5 kontribusi
1,0 dari 5 lingkaran
Okt 2022 • Sendiri
Unfortunately I'm going back to the store and return the two candles I bought yesterday. Genevrie barely smells when burns and Cypres has no smell at all when burns. Very very very disappointed. Old stock? Faulty stock? Luxury? Let them burn this both candles at their Notting hill shop that's what I say and give me new better smelling product as what Diptique used to be known for.

When I usually buy candles from diptique the aroma appears from my flat to the common areas on both floors. It's strong and powerful smell. But yesterday's purchased candeles at Notting Hill shop in London were not smelling as a luxurious product even a small room I had them in didn't smell properly.

Yesterday shopping experience was confusing and unglamorous too. Number 34 candle was on display but was not available for purchase as they say run out of stock!. Basil and something else candle which is designed to take a bad smell away was also not available to purchase but was displayed at the store. What's going on? 4 assistants per shop can't organise the flawless experience?

Overall experience is negativev so far as the shop took my candles that I burn last night and this morning for about 1.5 hours each (just to give a good trial at home before heading back to their shop) for an investigation to head office.

So I have paid lots of money per candel went to buy them, went back to return, was upset all night long with underwhelming experience and they are taking both candles for investigation? Leaving me nice and dry.

On the receipt in small print it says no exchanges or refunds after opening the product. What? There is no words about product might be faulty.

Luxury product is definitely faulty but the customer's purchase get investigated first! Leaving me seriously upset, disappointed and confused. After spending all that 💰

Will update you guys on the outcome of my ordeal with diptique head quarters which they claim will be within a few days and not on the weekend. Well I will take my sweet time to write this weekend reviewers that's for sure.
Ditulis pada 29 Oktober 2022
Ulasan ini adalah opini subjektif dari anggota Tripadvisor, bukan dari Tripadvisor LLC. Tripadvisor melakukan pemeriksaan terhadap ulasan.

Traveler611830
6 kontribusi
5,0 dari 5 lingkaran
Jul 2022
I visited the Le marais store and was helped by a lovely young girl who’s name I’ve forgotten. The service she gave was fantastic. Her knowledge of the products was second to none. I walked away with a beautiful candle and some other products, she also helped me with my tax refund form. I’ve visited the store a couple of times and have always received great service.
Ditulis pada 24 Juli 2022
Ulasan ini adalah opini subjektif dari anggota Tripadvisor, bukan dari Tripadvisor LLC. Tripadvisor melakukan pemeriksaan terhadap ulasan.

Par E
Vancouver, Kanada1 kontribusi
1,0 dari 5 lingkaran
Jan 2022
I had a similar poor experience with Diptyque where their candle wick was off center meaning that only half the candle burned and it left black burn marks on the glass that I had to clean off after each use. I contacted their customer service multiple times with no response. You would expect better quality and customer service from this brand, but it does not seem to be something they value.
Ditulis pada 24 Januari 2022
Ulasan ini adalah opini subjektif dari anggota Tripadvisor, bukan dari Tripadvisor LLC. Tripadvisor melakukan pemeriksaan terhadap ulasan.

Cleo C
London, UK3 kontribusi
1,0 dari 5 lingkaran
Jan 2021 • Sendiri
Absolutely disgraceful. A very expensive candle was faulty. After asking for assistance I was told they could do nothing for me as the item was a gift. Not even an offer for me to return the faulty item for an exchange. These products are so expensive get the after-care and customer service is atrocious. Zero support or service recovery. I certainly won’t be recommending no purchasing from this company again. A complete rip-off. Once they have your money they have no concern or care to the customer
Ditulis pada 8 Januari 2021
Ulasan ini adalah opini subjektif dari anggota Tripadvisor, bukan dari Tripadvisor LLC. Tripadvisor melakukan pemeriksaan terhadap ulasan.

Natalia Ch
3 kontribusi
1,0 dari 5 lingkaran
Des 2020 • Sendiri
Customer service is just terrible. Diptyque doesn’t want their customers to be pleased with their purchase, they just want the money. I am very disappointed and I will never buy again from the brand.
I want to return my purchase but apparently I can’t. All of the online shops have the instructions how to return products on the website, but diptyque wants you to contact their customer service to which they simply don’t respond. I sent an email over a week ago and there is no response (even though they should responde in maximum 2 working days).
Ditulis pada 21 Desember 2020
Ulasan ini adalah opini subjektif dari anggota Tripadvisor, bukan dari Tripadvisor LLC. Tripadvisor melakukan pemeriksaan terhadap ulasan.

CSKRETAS
13 kontribusi
5,0 dari 5 lingkaran
Des 2019
We knew Diptyque from Greece since 2012. We had decided that when we could have the oportunity to visit Paris we should definately visit the store. The manager of the store (and headquorters also) was super friendly with us and she helped us to choose our perfumes for us and for gifts! The store is fantastic and shows the history of the brand.
Ditulis pada 29 Desember 2019
Ulasan ini adalah opini subjektif dari anggota Tripadvisor, bukan dari Tripadvisor LLC. Tripadvisor melakukan pemeriksaan terhadap ulasan.

Jeffrey R
New York City, NY43 kontribusi
1,0 dari 5 lingkaran
Okt 2019
The candles are very good. But when I called from the States to buy a giftcard for someone in Paris, they couldn't deal with it. They don't do gift cards. I asked, how can I order on line for someone to come in and choose their candles. They said, you can't. Clearly, customer service is not their strong point. I suggested this is 2019, not 1979. They suggested I go somewhere else. That's what I suggest as well.
Ditulis pada 21 Oktober 2019
Ulasan ini adalah opini subjektif dari anggota Tripadvisor, bukan dari Tripadvisor LLC. Tripadvisor melakukan pemeriksaan terhadap ulasan.

lucky12
12 kontribusi
3,0 dari 5 lingkaran
Jun 2019
I have been a client for years and always come to the Bd St Germain store. Candles are always good but I do regret that some classic body fragrances have been cancelled while other products ( creams etc ) have been launched recently.....
Ditulis pada 23 September 2019
Ulasan ini adalah opini subjektif dari anggota Tripadvisor, bukan dari Tripadvisor LLC. Tripadvisor melakukan pemeriksaan terhadap ulasan.

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Diptyque (Paris, Prancis) - Review - Tripadvisor

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