Hyde & Co
17:00-01:00
Selasa
17:00 - 01:00
Rabu
17:00 - 01:00
Kamis
17:00 - 01:00
Jumat
17:00 - 02:00
Sabtu
18:00 - 03:00
Minggu
18:00 - 01:00
Tulis ulasan
Komentar pengguna
Rude manager
Mei 2022
I’m not one to normally write reviews like this but having experienced what I personally feel to be terrible customer service I felt compelled to write something. I visited the bar on a trip to Bristol with my friends and being a fan of eclectic bars we decided to head to Hyde and co. Upon receiving the drinks we ordered the waitress tipped two entire drinks over me which soaked my outfit through to my underwear, my jacket, the seat I’m sitting on and my designer bag. The poor waitress was clearly quite apologetic but she didn’t offer to move me off of the quite frankly, sodden seat and offered me two little blue paper towels to mop the entire two drinks up with. She was quite young and I felt bad for her so I tried not to make a massive deal but I was absolutely sodden right through. She offered me something to make up for this which I felt was good customer service and I ordered another of the drink I already had. However, I was appalled to find that rather than a full drink, which I felt was the least they could do really and I’m sure many bars would also have offered, I was only offered a ‘top up’. When I queried this as quite frankly I was shocked and felt that was incredibly tight considering two full drinks had been spilt on me. To this I was told that it was all the manager would offer? I’ve been to many bars in my time and to be honest I was quite appalled that considering two drinks had be wasted by being spilt on me they couldn’t spare me another one? Especially as some of mine had been spilt in the process! When we received the bill a measly £4 had been discounted which wasn’t even half of a drink and I decided to voice that I would rather not pay for the drink than accept the feeble offer of a ‘top up’ to compensate a totally ruined night. The waitress clearly felt quite awkward and I tried to explain that I knew it wasn’t her fault but I felt considering that two entire drinks had been spilt on me to not even offer me a free full drink was very tight. To make matters worse, as we left I heard the member of staff that had served us explaining to the manager that I hadn’t drank my top up and would rather just not pay for the drink and we all heard (from across the bar) the female manager bad mouthing me for ‘expecting’ another drink as we left. This is totally unprofessional and I was actually completely shocked. Considering we now had to cut our night short because I was soaked through the least they could have offered was a drink! It’s not like the manager even approached me to discuss this either so to then speak about me like that as I left was disgusting. I’m sure having wasted the value of two drinks by spilling them offering me one free full drink wouldn’t have really cost the bar too much and with the attitude the manager showed, I would definitely not recommend!

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4.0
98 ulasan
Luar biasa
48
Sangat bagus
27
Biasa
9
Buruk
8
Sangat buruk
6

WooWooMaluKoo
Bristol, UK12 kontribusi
Des 2022
We went last night with a large group for a pre-booking and the staff were very accommodating. Unfortunately the cocktails were grim. The menu is pretentious and frankly, the drinks are over priced. I love cocktails and have never been to a venue where the cocktails tasted so foul. I wouldn't recommend this place and will never go back.
Ditulis pada 23 Desember 2022
Ulasan ini adalah opini subjektif dari anggota Tripadvisor, bukan dari Tripadvisor LLC. Tripadvisor melakukan pemeriksaan terhadap ulasan.

Em
7 kontribusi
Mei 2022 • Teman
I’m not one to normally write reviews like this but having experienced what I personally feel to be terrible customer service I felt compelled to write something. I visited the bar on a trip to Bristol with my friends and being a fan of eclectic bars we decided to head to Hyde and co. Upon receiving the drinks we ordered the waitress tipped two entire drinks over me which soaked my outfit through to my underwear, my jacket, the seat I’m sitting on and my designer bag.

The poor waitress was clearly quite apologetic but she didn’t offer to move me off of the quite frankly, sodden seat and offered me two little blue paper towels to mop the entire two drinks up with. She was quite young and I felt bad for her so I tried not to make a massive deal but I was absolutely sodden right through. She offered me something to make up for this which I felt was good customer service and I ordered another of the drink I already had.

However, I was appalled to find that rather than a full drink, which I felt was the least they could do really and I’m sure many bars would also have offered, I was only offered a ‘top up’. When I queried this as quite frankly I was shocked and felt that was incredibly tight considering two full drinks had been spilt on me. To this I was told that it was all the manager would offer?

I’ve been to many bars in my time and to be honest I was quite appalled that considering two drinks had be wasted by being spilt on me they couldn’t spare me another one? Especially as some of mine had been spilt in the process! When we received the bill a measly £4 had been discounted which wasn’t even half of a drink and I decided to voice that I would rather not pay for the drink than accept the feeble offer of a ‘top up’ to compensate a totally ruined night. The waitress clearly felt quite awkward and I tried to explain that I knew it wasn’t her fault but I felt considering that two entire drinks had been spilt on me to not even offer me a free full drink was very tight.

To make matters worse, as we left I heard the member of staff that had served us explaining to the manager that I hadn’t drank my top up and would rather just not pay for the drink and we all heard (from across the bar) the female manager bad mouthing me for ‘expecting’ another drink as we left. This is totally unprofessional and I was actually completely shocked. Considering we now had to cut our night short because I was soaked through the least they could have offered was a drink! It’s not like the manager even approached me to discuss this either so to then speak about me like that as I left was disgusting. I’m sure having wasted the value of two drinks by spilling them offering me one free full drink wouldn’t have really cost the bar too much and with the attitude the manager showed, I would definitely not recommend!
Ditulis pada 25 Oktober 2022
Ulasan ini adalah opini subjektif dari anggota Tripadvisor, bukan dari Tripadvisor LLC. Tripadvisor melakukan pemeriksaan terhadap ulasan.

Ollie P
1 kontribusi
Apr 2022
I've been to Hyde & Co many times, and the cocktails, service, and atmosphere have always been fantastic. I particularly love how enthusiastic the bar staff are about the drinks, even bringing tasters of specific ingredients to showcase how they work in cocktails.

On my visit last week, however, they went even more over-and-above. A friend I was visiting with has recently been diagnosed as diabetic, and therefore she's still working out what she can and can't eat and drink without certain changes. She was therefore a little anxious as to what sugar content each cocktail had. Though there wasn't an actual nutrition guide, the gentleman serving us sat with us for a good few minutes at a time, bringing over bottles, and looking up ingredients to help us work it out, leaving my friend very much reassured.

I will never not recommend a drink here, but the attention and care to detail here really were stand out, and pushed my opinion even higher. Thank you very much!
Ditulis pada 6 Mei 2022
Ulasan ini adalah opini subjektif dari anggota Tripadvisor, bukan dari Tripadvisor LLC. Tripadvisor melakukan pemeriksaan terhadap ulasan.

Jess
Derby, UK19 kontribusi
Jul 2021 • Pasangan
Very cosy vibe which was perfect for me and my partner. Young woman serving us was lovely and very attentive. Only reason we didn’t stay all night was that the cocktails (although delicious) were a little pricey.
Ditulis pada 24 Juli 2021
Ulasan ini adalah opini subjektif dari anggota Tripadvisor, bukan dari Tripadvisor LLC. Tripadvisor melakukan pemeriksaan terhadap ulasan.

Naomi F
Inggris Raya934 kontribusi
Jun 2021 • Teman
Such a cool little place, we precooked which seems essential as it’s a small speakeasy. The staff definitely knew their drinks - the menu isn’t your standard cocktail menu but they can pretty much make what you want. Their version of an espresso martini is to die for! Cocktails about a tenner a pop, would be great for a date or a small group hangout. Wouldn’t have more than one or two though before moving on.
Ditulis pada 16 Juli 2021
Ulasan ini adalah opini subjektif dari anggota Tripadvisor, bukan dari Tripadvisor LLC. Tripadvisor melakukan pemeriksaan terhadap ulasan.

LAP1104
Newcastle upon Tyne, UK13 kontribusi
Mei 2021 • Pasangan
We had travelled from Newcastle to Bristol for a few days away. We realised that we had missed our booking at Hyde and Co (our fault!). Rang them to see if there was availability the night after which they told us they were fully booked but would ring if there was a table free… phone call received on Saturday evening to say table was available… result! Great service from the staff and a really nice relaxed atmosphere with brilliant cocktails! Would definitely recommend!
Ditulis pada 30 Juni 2021
Ulasan ini adalah opini subjektif dari anggota Tripadvisor, bukan dari Tripadvisor LLC. Tripadvisor melakukan pemeriksaan terhadap ulasan.

Jim FG
Portishead, UK11 kontribusi
Jun 2021 • Pasangan
Back again to this absolute gem last night. Even on a Sunday night the atmosphere has a brooding, mysterious, romantic buzz. Great place for a date. The cocktails are beautiful and we were served by Lara who made us feel really looked after.
Ditulis pada 28 Juni 2021
Ulasan ini adalah opini subjektif dari anggota Tripadvisor, bukan dari Tripadvisor LLC. Tripadvisor melakukan pemeriksaan terhadap ulasan.

Clara
Bristol, UK92 kontribusi
Feb 2020 • Teman
Lovely atmosphere, great drinks and great service. I always like finding new places in Bristol and this one is great for a secret location and an interesting cocktail.
Ditulis pada 18 Februari 2020
Ulasan ini adalah opini subjektif dari anggota Tripadvisor, bukan dari Tripadvisor LLC. Tripadvisor melakukan pemeriksaan terhadap ulasan.

Jim FG
Portishead, UK11 kontribusi
Jan 2020 • Teman
Went here last night and once before a few months back. Cocktails are sublime and themed around the drinking dens of Bristol, a really creative idea! Complicated flavours and masterfully balanced 🤙 the two bartenders serving us were particularly fantastic and had great knowledge of spirits and flavour! Will be back soon!
Ditulis pada 13 Januari 2020
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catatoniclady228
Cardiff, UK39 kontribusi
Des 2019 • Pasangan
After ringing the bell a number of times before anyone came to answer the door we were welcomed into the bar which was everything I expected. It was cosy and service was good. However despite booking a table after an hour and a half we were warned that time was coming to an end as they had other bookings and did we want to order any more drinks - 15 minutes later they brought the bill without us even asking and we felt a bit like they wanted us gone. Shame as we were really enjoying ourselves and the cocktails were nice.
Ditulis pada 17 Desember 2019
Ulasan ini adalah opini subjektif dari anggota Tripadvisor, bukan dari Tripadvisor LLC. Tripadvisor melakukan pemeriksaan terhadap ulasan.

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Hyde & Co (Bristol, Inggris) - Review - Tripadvisor

Tanya Jawab tentang Hyde & Co

Hyde & Co buka:
  • Min - Min 18.00 - 01.00
  • Sel - Kam 17.00 - 01.00
  • Jum - Jum 17.00 - 02.00
  • Sab - Sab 18.00 - 03.00